What are the responsibilities and job description for the Application & Customer Support Specialist position at Boothwyn Pharmacy?
Job Description
Job Description
About Boothwyn Pharmacy :
Boothwyn Pharmacy is a PCAB, ACHC, and URAC-accredited compounding pharmacy that specializes in custom medications for humans and animals. Our operations rely heavily on real-time integrations with healthcare providers, third-party systems, and multiple databases, ensuring seamless data exchange and automation. We work extensively with API development, cloud-based services, and system integrations to enhance operational efficiency and compliance.
Job Summary :
The Application & Customer Support Specialist serves as the first point of contact for customers and internal users needing assistance with orders, application functionality, and platform-related issues. This role is responsible for triaging support inquiries, guiding users through order modifications, troubleshooting application concerns, and relaying feedback for system enhancements. It requires strong customer service skills, problem-solving abilities, and a technical aptitude for application troubleshooting.
Primary Responsibilities :
Customer Order Support :
- Assist customers with order-related inquiries, including modifications, cancellations, tracking, and adjustments.
- Guide customers through order placement, prescription requirements, and billing inquiries.
- Provide clear explanations of order policies, timelines, and pharmacy procedures.
- Work with internal teams (pharmacy, fulfillment, and billing) to ensure order accuracy and customer satisfaction.
Application & Technical Support :
Platform Optimization & Feedback Collection :
Technical & Soft Skills Requirements :
Professional Qualifications :
