Front of House Manager

We are seeking an experienced Front of House Manager to join our team! The ideal candidate will have strong leadership skills and experience in POS systems, staff scheduling, ordering, and full-service catering. The Front of House Manager is responsible for overseeing all aspects of front-of-house operations, ensuring smooth daily service, maintaining high standards of customer satisfaction, and managing the service team. This role requires strong leadership, excellent communication skills, and the ability to create a welcoming environment for guests and staff alike.

Key Responsibilities:

Guest Experience & Customer Service:

• Ensure top-tier customer service by maintaining high hospitality standards.
• Address guest concerns, resolve complaints, and handle special requests professionally.
• Monitor service quality and dining atmosphere, making adjustments as needed.

Team Leadership & Staff Management:

• Recruit, train, schedule, and supervise front-of-house staff, including hosts, servers, and bartenders.
• Provide coaching and performance feedback to maintain an efficient, motivated team.
• Foster a positive, team-oriented work environment with a focus on excellent service.

Operations & Efficiency:

• Oversee daily floor operations, ensuring smooth workflow and service efficiency.
• Monitor and manage reservations, table assignments, and wait times.
• Ensure compliance with health, safety, and sanitation standards.

Sales & Financial Performance:

• Work with the management team to optimize sales through upselling, promotions, and customer engagement.
• Monitor labor costs, track performance metrics, and control inventory for front-of-house supplies.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Employee discount
• Paid training

Shift:

• Day shift
• Evening shift
• Night shift

Ability to Relocate:

• Bordentown, NJ 08505: Relocate before starting work (Required)

Work Location: In person

Salary : $50,000 - $60,000