What are the responsibilities and job description for the Utility Technical Application Engineer position at Border States?
Are you ready to take the next step in your engineering career with a company where your contributions truly matter? Border States is a 100% employee-owned organization seeking an Application Engineer with a four-year engineering degree, experience in sales, and a strong understanding of electrical utilities. This position offers a unique blend of technical problem-solving, customer engagement, and opportunities to drive innovation in the energy sector.
In this role, you'll collaborate with clients to provide tailored technical solutions, support sales strategies, and build lasting relationships with key stakeholders in the electrical utility industry. Your expertise will help bridge the gap between complex engineering concepts and practical applications. While the position is primarily office-based in Missoula, MT or Billings, MT, we offer some remote work flexibility.
Responsibilities
Essential Functions
- Provides technical, specific, or specialized product support for branches and customers.
- Consistently provides responsive, quality service to meet and exceed customer expectations.
- Contributes to planning and sale of Border States’ technical products and services and supports the promotion of Border States’ agency and distribution lines.
- Contributes to in-depth, technically difficult conversations with consultants, customers, and employees related to product technology.
- Provides customers with timely follow-up on quotations, technical inquiries, and other requests.
- Provides continuous contact and interaction with customer’s engineering staff and consultants.
- Leads customer and BSE employee training on new and existing technical product lines and applications in the specified product areas.
- Maintains an in-depth understanding of the power grid.
- Works with a broad range of products and services.
- Resolves complex issues related to product technology and assists the sales engineer and customer as needed.
- Inputs TCCM cost savings documentation that is relevant to the assigned customer base.
- Provides field trouble shooting assistance, training, and information / documentation support.
- Conducts product application assessments including TCCM savings, elimination of duplicate items / material consolidation, alternative to materials, equipment, methods and practices, and regional, industry, and national standards for material, equipment, and apparatus.
- Performs product updates and new product launches of branches and customers as required.
Non-essential Functions
Qualifications
