What are the responsibilities and job description for the Counter Sales Associate position at Border Tire?
BORDER TIRE
YOUR LOCAL TIRE EXPERTS
Border Tire is all things tire. We are a Michelin Commercial Service Network Dealer (MCSN) specializing in medium-duty, heavy-duty, agricultural, and industrial-size tires. We carry a wide variety of brands to meet your needs.
Join the Border Tire team!!! Border Tire is hiring a Counter Sales Associate in Lakeside, CA!
The Counter Sales Associate will assist customers in the shop and over the phone with tire and/or part purchases along with coordinating and scheduling deliveries.
Responsibilities:
- Assists all customers (retail and shop) in selecting required tires/parts in a friendly, professional, and efficient manner.
- Informs customers of companion part requirements, specials, and ensures that the customer is exposed to the full product line.
- Answer phone calls, providing price quotes and other information within a timely matter.
- Reviews estimates to be sure the tires/parts that are ordered are correct and all pricing is in line with the estimate.
- Provides a high level of service to internal and external customers.
- Notifies the Service Manager of out-of-stock tires/parts or shop materials that need immediate attention.
- Locates out-of-stock tires/parts from an outside source and submits an emergency order, if necessary.
- Notifies the service advisor and the customer when special ordered tires/parts have been received.
- Notifies the Service Manager when all tires/parts have arrived and when they will be delivered.
- Follows up on back-ordered tires/parts.
- Verifies will-call and back-order fills weekly and returns to vendors, or stocks those items not picked up or required.
- Replenishes assigned inventory daily.
- Assists outside sales representatives with their orders.
- Makes sure all internal requests for tires/parts are billed on the service repair order.
- Receives payment from retail customers or obtains credit authorization.
- Ensures that all charge sales are signed by the customer.
- Ensures that all customers receive their copy of the invoice.
- Issues credit for tires/parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
- Keeps orderly records of all repair orders, invoices, insurance estimates, and special-order tires/parts.
- Solicits assigned accounts by phone.
- Keeps front and rear counter areas clean and uncluttered.
- Cleans computer terminals and printers daily.
- Participates in all training programs that are made available.
- Keeps current on new products and product updates.
- Participates with the manager in maintaining a lost sales tracking program.
- Maintains professional appearance.
Qualifications:
- High school diploma or general education degree (GED); or six-plus months of related experience and/or training; or equivalent combination of education and experience.
- Flexible schedule – must be available to work some Saturdays.
- Must have computer proficiency.
- Team-oriented, flexible, and focused on maintaining a high level of customer service.
- Valid driver’s license.
Job Benefits:
- 401(k)
- Dental Insurance
- Health Insurance
- Life Insurance
- Paid Time Off
- Tuition Reimbursement
- Vision insurance
Benefit Conditions:
- Only full-time employees eligible.
*** We are available when you need us most: 24 hours a day / 7 days a week / 365 days a year. ***