What are the responsibilities and job description for the HPS Customer Service Representative position at Borets?

Process requests from Sales team for products and services. Generate work orders for equipment orders internally when required.

Update and maintain FS Calendar and customer equipment PM (Preventative Maintenances) Log

Produce dispatch emails for FS Jobs

Perform monthly cycle counts (Inventory) on FS Trucks and restock them as needed

Coordinate with and support Manufacturing, Field Service and Inventory / Warehouse to ensure equipment is available to assemble and schedule delivery of customer orders.

Follow through customer equipment orders to fulfillment, ensuring delivery dates have been met.

Issue requisitions to purchase required non-stock equipment / parts and service.

Use Windchill to find part numbers.

Use Discovery to transfer equipment in / out of inventory. Generate job write-ups for all incoming / outgoing equipment, transfer inventory to FS trucks and make sure inventory is available for allocation on invoices.

Obtain customer documentation requirements for invoicing, i.e., shipper / receiver / install & pull reports / test documents / quotes.

Maintain knowledge of product needs by customer base.

Maintenance of records such as, well file system by customer / well, Field Service log, service part logs.

Open and close Work Orders in Discovery

Process customer phone orders.

Comply with Levare Quality Policy, Quality System Manual, Operating and Technical Procedures and Workplace Instructions.

Personally observe safety and security procedures and proper use of equipment and material. Actively promote safety process and report any safety issues to proper channels for action.

Qualifications / Education Requirements

Proficient computer skills with knowledge of MS Office and / or company specific databases.
Good oral and written communication and analytical skills.
Self-motivated and able to work well with stringent deadlines and possess good organizational skills.
Experience handling multiple projects simultaneously and working in an environment that requires flexibility, innovation, superb customer service skills, and organization.
Customer oriented mindset; able to translate customer issues / needs into profitable business solutions.
High School diploma or equivalent required. Bachelor's degree preferred, or equivalent directly related experience.
1 years of recent transportation / logistics, inside sales, customer service, field or marketing experience required.

Working Conditions & Physical Requirements

Normal office environment and occasional exposure to plant environment during the course of normal job duties

Required to move about the facility

Occasional travel and On Call required

Wear appropriate personal protective equipment, including eye and hearing protection, hardhat and safety shoes while in shop environment or on job site.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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