What are the responsibilities and job description for the College Assistant position at Borough of Manhattan Community College?
Call Center Agent - College Assistant
The Enrollment Management Services Contact Center is the first line of contact for students in
the enrollment process at Borough of Manhattan Community College (BMCC). The call center
agents are responsible for answering tier 1 calls from faculty, staff, prospective and current
students. The call center is also responsible for assisting with outbound call campaigns. The
outbound call campaigns are calls made to prospective and current students requesting
information about BMCC. The call center supports administrative offices of the College. The
idea candidate has customer service experience, building relationships, people skills, excellent
verbal and written communication skill, proficient computer skills, problem solving skills.
College assistant will work as needed up to 20 hours per week. Enrollment Services Contact
Center is a hybrid position, and all agents will work virtually and have in office days. The
ideal candidate has the following: internet access and the necessary phone and computer
devices.
Job responsibilities
• Interact with staff, faculty, existing and prospective students via inbound telephone calls
to provide information and assistance.
• Maintain records of customer interactions, details of inquiries, as well as actions taken.
• Use a computer system to search and navigate effectively and efficiently.
• Ability to follow Contact Center’s call quality standards.
Qualifications
• Building Relationships
• People Skills
• Ability to make quick and accurate decisions.
• Ability to multitask.
• Must be able to type 30 WPM or higher.
• Must be punctual.
• Proficient in Microsoft office
• Excellent verbal and written communications skills
• Work schedule: flexible schedule with the ability to work as early as 9 am to 6pm with
short notice.
• Must have a high school Diploma.
Enrollment Services Contact Center is a hybrid position some days will be virtual, and
there will be in-office days. The ideal candidate has the following: internet access and the
necessary phone and computer devices.
Salary: $18.56 per hour
To Apply
Candidate must send your resume with cover letter to enrollmentcallcenter@bmcc.cuny.edu
The Enrollment Management Services Contact Center is the first line of contact for students in
the enrollment process at Borough of Manhattan Community College (BMCC). The call center
agents are responsible for answering tier 1 calls from faculty, staff, prospective and current
students. The call center is also responsible for assisting with outbound call campaigns. The
outbound call campaigns are calls made to prospective and current students requesting
information about BMCC. The call center supports administrative offices of the College. The
idea candidate has customer service experience, building relationships, people skills, excellent
verbal and written communication skill, proficient computer skills, problem solving skills.
College assistant will work as needed up to 20 hours per week. Enrollment Services Contact
Center is a hybrid position, and all agents will work virtually and have in office days. The
ideal candidate has the following: internet access and the necessary phone and computer
devices.
Job responsibilities
• Interact with staff, faculty, existing and prospective students via inbound telephone calls
to provide information and assistance.
• Maintain records of customer interactions, details of inquiries, as well as actions taken.
• Use a computer system to search and navigate effectively and efficiently.
• Ability to follow Contact Center’s call quality standards.
Qualifications
• Building Relationships
• People Skills
• Ability to make quick and accurate decisions.
• Ability to multitask.
• Must be able to type 30 WPM or higher.
• Must be punctual.
• Proficient in Microsoft office
• Excellent verbal and written communications skills
• Work schedule: flexible schedule with the ability to work as early as 9 am to 6pm with
short notice.
• Must have a high school Diploma.
Enrollment Services Contact Center is a hybrid position some days will be virtual, and
there will be in-office days. The ideal candidate has the following: internet access and the
necessary phone and computer devices.
Salary: $18.56 per hour
To Apply
Candidate must send your resume with cover letter to enrollmentcallcenter@bmcc.cuny.edu
Salary : $19
