Service Manager/Service Advisor

Service Manager/Service Advisor – Join the Winning Team at Borst Automotive!

Are you a motivated, customer-focused professional with a passion for the automotive industry? Borst Automotive is looking for a Service Advisor to be the driving force behind our customer experience. If you thrive in a fast-paced environment, enjoy helping people, and love the challenge of delivering top-tier service while keeping the shop running efficiently—this is the opportunity for you!

Why Join Borst Automotive?

At Borst Automotive, we believe in "Money Loves Speed"—which means we focus on efficiency, accuracy, and customer satisfaction. As a Service Advisor, you’ll play a critical role in ensuring our customers receive the best service possible while helping the shop meet its performance and profitability goals.

What You’ll Do:

Be the bridge between customers and our technicians—clearly communicating concerns, service needs, and repair recommendations.Provide accurate, detailed estimates and invoices with confidence and transparency.Schedule service appointments and keep the workflow moving efficiently.Order and manage parts while ensuring the best balance of availability, price, and quality.Maintain a high level of professionalism when handling customer concerns and complaints.Follow up with customers to ensure satisfaction and encourage repeat business.Work alongside a high-performing team to keep our shop productive and profitable.Encourage online reviews from satisfied customers to build our reputation.

What We’re Looking For:

Experience – Previous experience as an Automotive Service Manager, Service Advisor, Service Writer, or similar role.

Knowledge – Automotive background and technical understanding are a huge plus.

Customer Focus – Strong communication and customer service skills, with the ability to handle customer concerns with professionalism and care.

Detail-Oriented – Organized, efficient, and capable of managing multiple priorities.

Tech-Savvy – Experience with shop management software is a plus.

What We Offer:

Competitive Pay – Based on experience and performance.

Comprehensive Benefits – Medical, Dental, and Vision Insurance.

Career Growth – Ongoing training and opportunities for advancement.

Work with the Best – A high-energy, professional environment with a team that values speed, precision, and customer satisfaction. Weekly Perks – Enjoy a free team lunch once a week as part of our appreciation for your hard work!

Join a Shop That Cares!

At Borst Automotive, we take pride in helping our customers and making a positive impact on our team members. If you’re ready to be part of a fast-moving, high-performing team, apply today and see what makes us different!

Apply now and accelerate your career with Borst Automotive!

Job Type: Full-time

Pay: $55,494.00 - $75,500.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift

Work Days:

• Monday to Friday

Experience:

• Service writing: 10 years (Preferred)
• Customer service: 5 years (Preferred)
• Auto estimating: 5 years (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Tucson, AZ 85715 (Required)

Ability to Relocate:

• Tucson, AZ 85715: Relocate before starting work (Required)

Work Location: In person

Salary : $55,494 - $75,500