What are the responsibilities and job description for the Call Center Specialist - Connected Drive position at Bosch Group?
Company Description
Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. More information is available at www.boschservicesolutions.com.
Company benefits are eligible from Day 1 of employment, includes but not limited to the following:
- Health and Wellness: Medical, Dental, Vision, Health Savings Account, Flexible Spending Accounts, Telemedicine
- Time off: PTO, PAA (sick), paid company holidays
- Retirement: 401k and Roth IRA with company match
- Company paid benefits: Short-term disability, Long-term disability, Life insurance, and AD&D Coverage
- Additional Benefits: Tuition reimbursement, Employee Assistance Program (EAP), Monthly Incentive Bonuses, Training Completion Bonuses, Shared Accounts Bonuses
- Salary commensurate with market rates, Shift Differential Payment
Job Description
- Respond to incoming calls from customers and provide accurate information about the BMW Performance Center Driving School Programs and Events.
- Book customers for BMW Driving School Programs using a web based reservation system.
- Track customer waitlists, voucher verification requests and refund approval requests using a web based CRM platform.
- Maintain accurate customer records and notes in respective systems to support the program.
- Develop customer relationships that contribute to business objectives and promote customer loyalty
- Research and resolve customer questions and issues to ensure customer satisfaction and retention
- Process tickets using a web based system to escalate customer issues as needed
Qualifications
- Minimum of High School Diploma
- 0-2 years of experience working in a call center environment
- Excellent communication skills, both verbal and written
- Proficient in Microsoft Office and web based applications
- Knowledge about brand loyalty and concierge services
- Strong interpersonal skills
- Strong organizational skills and attention to detail
- Ability to engage with customers and create a positive customer experience
- Ability to work in a fast-paced environment with daily work processing deadlines
- Ability to work effectively without supervision
- Strong in leadership, empathy, communication, and team orientation
Additional Information
Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors. More information is available at www.boschservicesolutions.com.
All your information will be kept confidential according to EEO guidelines.
BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives
FIRST Robotics (For Inspiration and Recognition of Science and Technology)
AWIM (A World In Motion)
Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.
