What are the responsibilities and job description for the Customer Engagement - Intern position at Bosch Group?
Company Description
We Are Bosch.
At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding Bosch teams around the world. Their creativity is the key to innovation through connected living, mobility, or industry.
Let’s grow together, enjoy more, and inspire each other. Work #LikeABosch
- Reinvent yourself: At Bosch, you will evolve.
- Discover new directions: At Bosch, you will find your place.
- Balance your life: At Bosch, your job matches your lifestyle.
- Celebrate success: At Bosch, we celebrate you.
- Be yourself: At Bosch, we value values.
- Shape tomorrow: At Bosch, you change lives.
Job Description
Bosch RideCare operates within the Connected Services product area of Bosch, which develops state of the art solutions as well as advanced features leading to the future of vehicle electronics. The Ridecare team works with international colleagues and focuses on innovating and developing solutions for fleet customers in many new market segments.
Support Customer Success teams in ensuring seamless customer experiences and effective onboarding of new customers for our products and services within the RideCare product line. This role focuses on supporting customer onboarding processes and operational improvements while also developing material to ensure customer product understanding. It is an exciting opportunity to work in a collaborative, fast-paced environment where customer satisfaction and data-driven decisions are at the forefront.
Responsibilities
- Analyze field and customer data to provide insights, trends, and recommendations to the team.
- Collaborate with the Customer Success, and Field Operations team(s) to help onboard new customers and provide support during early adoption phases.
- Create and maintain dashboards, reports, and summaries to present data-driven insights to internal stakeholders.
- Monitor customer feedback and identify opportunities for operational improvements and user journey updates.
- Document processes, workflows, and best practices on internal wikis to improve organizational knowledge sharing.
Qualifications
- Currently enrolled in a program for Engineering, User Experience, Business and or Marketing.
- Minimum of two semesters completed and a cumulative GPA of 3.0 or higher.
- Basic understanding of data analytics principles and experience working with tools such as Excel, Power BI, or Tableau (or similar platforms).
- Strong communication skills (both oral and written) to effectively interact with global team members as well as customers.
- Self-motivated, proactive, and able to work both independently and collaboratively.
- Passion for solving problems, working with data, and delivering excellent customer experiences.
Additional Information
Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.
EEO/OFCCP: Bosch is an equal opportunity employer and makes all employment decisions on the basis of merit. Bosch is fully committed to compliance with all applicable laws providing equal employment opportunities and to providing equal employment opportunity to all associates and applicants for employment without regard to race, gender, sex, pregnancy, childbirth (or related medical conditions, including but not limited to, lactation), national origin or ancestry, religion, gender identity, sexual orientation, age, disability, veteran status, genetic information or any other characteristic protected by law.
This equal employment opportunity policy applies to all terms and conditions and aspects of employment including, but not limited to, recruitment, hiring, retention, training, placement, promotion, advancement, transfers, job assignments, layoffs, leaves of absence, termination, and compensation. Our management team is dedicated to this policy with respect to all aspects of employment.
Bosch is dedicated to maintaining compliance with all federal, state, and local law, including but not limited to, affirmative action plan requirements, EEO-1 and VETS-4212 reporting, and I9 / work authorization guidance.
*Please note that employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date
