What are the responsibilities and job description for the Customer Service Agent (Automotive), Portuguese / Português position at Bosch Group?
Company Description
We are a Bosch company but we do not produce tangible objects such as DIY tools or car parts. Service is our product. We provide services and complex technology driven solutions in the area Business Process Outsourcing, and this makes us unique in the Bosch world. Put simply : We take over some operations from other companies and run these for them, allowing them to focus on their core business.We complement any product with a solid service delivered 24 / 7 across all channels or design new service models, optimally fitted to the needs of end-customers. We ensure that each interaction with end-users is as smooth and efficient as possible, so that products or brands leave a lasting positive impression.As part of the Bosch group, we operate in one of its four main business areas - the Building and Energy Technologies unit. There is a historical reason for it. We used to be part of Bosch Security Systems (producer of security hardware and security solutions). For them we managed for e.g. on-going product maintenance or the emergency and monitoring call center.As part of this truly global team, our Barcelona office serves as an international hub for Bosch Service Solutions. Here, you will find around 520 associates who speak 24 languages and represent 44 nationalities. Get ready to experience diversity at its best!
Job Description
Are you passionate about technology and cars? If so, Bosch Service Solutions is the place for you. Here, you will have the opportunity to work for a leading global motor company, assisting customers who drive automobiles, motorbikes, or use power equipment.You will provide assistance with questions on the product portfolio, import / export procedures, first-level technical support, complaints, and support with the use of the IoT technologies these vehicles are equipped with, including apps.In this role, you will utilize your language skills in Português, to provide outstanding customer service and support.Key LanguagesC2 or full professional level of Português / PortuguésFluency in English is required, training is English.Main Responsibilities- Manage incoming contacts such as phone calls, emails, and letters from customers : This involves promptly and professionally handling all incoming communication from customers, ensuring that their inquiries and concerns are addressed in a timely manner. This is done in Polish and English languages.- Provide information about products, resolve client queries, and explain company policies : As a customer service representative, you will be responsible for providing accurate and detailed information about the company's products, addressing any questions or concerns that customers may have, and explaining company policies in a clear and helpful manner.- Serve as a brand ambassador and provide outstanding service to clients : As a customer service representative, you will be the face of the company, representing its values and commitment to exceptional service. You will strive to provide an outstanding customer experience, building rapport with clients and ensuring that their needs are met with professionalism and care.You bring the passion, and we'll give you the training. This role includes a company-paid training of 2-3 weeks so you can become an expert in vehicles, customer support, and internal procedures.If you are ready to embark on a new adventure with Bosch Service Solutions and have the language skills and customer service experience, we encourage you to apply and join our dynamic and inclusive team.Additional InformationWhat we offer : 1. Comprehensive Training : As a member of our team, you'll receive extensive training, equipping you with the skills and knowledge needed to excel in your role and contribute to the success of our project.2. Development Opportunities : Unlock your potential with diverse horizontal development paths, providing avenues for growth and progression within the company.3. Contract : Contract of four months with possibility of receiving a permanent contract afterwards.5. Opportunity for hybrid working after 6 months and work abroad within the EU for up to 15 days per year.6. Competitive Salary : During the recruitment process, we'll discuss compensation details. Total salary is 21,730.39 € gross per year.
Qualifications
Previous customer service experience is desirable but not essential
Strong problem-solving skills and ability to handle customer queries with empathy
Positive attitude and willingness to learn
People Person - you enjoy working in a collaborative team environment
Tech savvy and analytical
Additional Information
If you’re ready to explore the latest technologies and shape the future of urban mobility with us, this is the perfect role for you! Embrace the lifestyle of an adventurer and a tech enthusiast, and enjoy the incredible freedom that comes with working from home. Apply now and become part of a team that is dedicated to making a difference while enjoying every ride!
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