What are the responsibilities and job description for the Customer Service, Automotive Industry (Hybrid) position at Bosch Group?
Company Description
We are a Bosch company but we do not produce tangible objects such as DIY tools or car parts.
Service is our product
We provide services and complex technology driven solutions in the area Business Process Outsourcing, and this makes us unique in the Bosch world. Put simply : We take over some operations from other companies and run these for them, allowing them to focus on their core business.We do so using future oriented technologies such as RPA, cognitive robotics or artificial intelligence. We work with leading companies from the automotive, travel, tourism, building and telecommunications sectors across the world as well as other Bosch units.We complement any product with
a solid service
delivered 24 / 7 across all channels or design new service models, optimally fitted to the needs of end-customers. We ensure that each interaction with end-users is as smooth and efficient as possible, so that products or brands leave a lasting positive impression.The list of our services is truly endless. To name just a few : We save lives with our back-to-back management of eCall in cars, monitor international cargo, get people out of broken-down elevators, manage social media interactions, run the IT hotline for Bosch or simply are the voice of customer service or technical support.As part of the Bosch group, we operate in one of its four main business areas - the Building and Energy Technologies unit. There is a historical reason for it. We used to be part of Bosch Security Systems (producer of security hardware and security solutions). For them we managed for e.g. on-going product maintenance or the emergency and monitoring call center.We were responsible for contacts with clients and third parties (e.g. technicians). We specialized in the service around the security product, which laid the ground for becoming a Bosch unit in its own right, specializing in service and
Customer Experience
As part of this true Global organization, Bosch Service Solutions in Barcelona is now leading more than 500 solutions experts, speaking more than 24 languages.
Job Description
Are you someone who finds joy in helping others and takes pride in delivering exceptional customer service? Are you passionate about motor sports, and do you never miss an F1 race, feeling the adrenaline rush as if your blood is fuel? If so, we have the perfect opportunity for you!Join our team in Barcelona as Customer Service Representative and immerse yourself in the world of automotive excellence. As a tire expert, you'll have the chance to provide personalized recommendations, share exciting promotions, and ensure that every customer's experience is nothing short of exceptional. If you're ready to combine your love for customer care with your passion for motor sports, we invite you to be part of our dynamic and enthusiastic team.Your main functions will be :
Provide tire recommendations based on customers' vehicle specifications and driving needs.
Inform customers about ongoing promotions, discounts, and special offers.
Handle customer complaints and inquiries with empathy and professionalism, striving to achieve a satisfactory resolution for all parties involved.
Communicate with customers via phone, email, and chat, ensuring a high level of service and responsiveness.
Collaborate with other departments to address customer concerns and improve overall customer satisfaction.What we offer?We offer a unique hybrid role based in Barcelona, with the flexibility of working from home for the majority of the month, and the opportunity for international remote work, allowing you to work from Italy or any other EU country for up to 15 days per year. Not an expert in tires? No problem! Our expert training team will provide comprehensive training to equip you with all the knowledge you need to excel in your role.Join a diverse team with colleagues from 24 different languages, fostering a rich and inclusive work environment.With our internal promotion policies, the potential for career advancement is within your reach. Embrace this opportunity to join a forward-thinking company that values work-life balance, professional development, and a supportive, inclusive workplace culture.Work Monday to Friday (No weekends), from 08 / 17 and 09 : 00-18 : 00.
Qualifications
Fluent in one european language (both written and spoken).
Strong customer service orientation with excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Proactive and solution-oriented approach to customer inquiries and complaints.
Previous experience in a customer service role is preferred.
Candidates must be based in Barcelona, homeoffice is allowed, but candidates must be Barcelona based for frequent presence in the office (training, quality, daily operations) when required.
Candidates are required to have a hardwired internet connection (which means you need to connect your computer to the internet using an Ethernet cable) to access Bosch's work-from-home platforms. Failure to meet this requirement will result in the need to work from the office.
Additional Information
At Bosch we believe that diversity is our strength. We look at diversity in gender, generation, nationalities, and culture as our advantage. We believe mixed teams to be more successful because they utilize the potential offered by different perspectives and solution strategies. We therefore promote mixed teams at all levels and draw on the entire talent pool.Impress us with your competence, personality, and commitment, and you'll be able to set out on a new career path. It is your expertise, commitment, and experience which makes our services "Invented for life" and sparks enthusiasm in our customers.Discover new directions and apply now
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