What are the responsibilities and job description for the Customer Service Rep/Dispatcher position at Bosch Group?
Company Description
Why Bosch?
Our strategic objective is to create connected solutions, improving the quality of life worldwide.
What’s important to us?
- Make Your Mark: Give your job a meaning, with solutions “Invented for Life”
- Shape Tomorrow’s World: The future offers many opportunities. Be the first to take advantage of them.
- Find Your Place: You know how you can work best. We offer the conditions you need.
- Balance Your Life: Make your job match your lifestyle. We provide you with individual support.
- Walk The Talk: Where you are – our team spirit is with you.
- Discover New Directions: You way might change – we will stay by your side.
- Be Yourself: Your diversity makes us special. Enrich us with your own unique personality.
- Pay It Forward: We love our business and our environment. Let’s save them both for future generations.
Welcome to a place where your ideas lead to something big.
Welcome to Bosch.
Job Description
Strong customer service oriented professional that is responsible for developing and maintaining excellent customer relationships with both internal and external customers. Possess flexibility within a team environment or individually with minimal supervision in a fast paced culture.
• Professional etiquette dealing both in face-to-face communication as well as via telephone and email
• Support launch of customer delivery creation at warehouse
• Communication with both internal and external customers
• Heavy telephone and email communication to respond to customer inquiries in a timely manner and update when deviations occur
• Daily customer order pick creation
• Entry level material planning
• Drive to seek resolution to variances by going to the source
• Transportation scheduling for both daily and expedite services utilizing customer websites and freight forwarding websites
• Office duties: filing, faxing, scanning
• Maintain and abide by records retention procedures per Central Directives
• Knowledge of what an escalation processes is and reasons
• Ability to problem solve utilizing the 5 Why's or 8D formats
• A team player that can effectively back up others as needed
• Other duties as assigned
Qualifications
• Associates Degree in Business or related discipline preferred
• 3 - 5 years of experience in a warehouse environment required
• Excellent computer skills and working familiarity with multiple software packages, preferably MS Office and SAP ERP software packages
• Must have strong verbal and written communication skills, professional telephone etiquette, and the ability to handle stressful situations in an efficient, professional manner
• Must have a sense of team response to satisfy sales goals and assure 100% customer satisfaction
Additional Information
By choice, we are committed to a diverse workforce – EOE/Protected Veteran/Disabled.
Bosch is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives
· FIRST Robotics (For Inspiration and Recognition of Science and Technology)
· AWIM (A World In Motion)
To be the first to hear about relevant news, events and job opportunities, sign up for the appropriate Bosch Insider Community (Talent Network) below.
· Technical Community
· Commercial Community
· Student Community
