Quality Unit Supervisor

Company Description

Welcome to Bosch Power Tools in West Memphis, AR, where innovation meets action in our bustling warehousing operation! As a key division of Robert Bosch Tool Corporation NA, we’re not just distributing top-tier power tools—we’re driving excellence and efficiency every step of the way. Our state-of-the-art facility is a hub of activity, where every day is an adventure in logistics and distribution.

Here at Bosch Power Tools, we infuse our work with passion, energy, and a sense of ownership. Our team thrives on the excitement of optimizing operations and delivering high-quality tools to professionals around the world. We believe in making work fun and engaging while pushing the boundaries of what’s possible in warehousing and distribution.

If you’re ready to join a team where your drive and enthusiasm are valued, and where every role contributes to our mission, come experience the spirit with us!

Job Description

The Unit Supervisor – Quality is a frontline leader responsible for executing quality strategies, supervising daily activities of the QA team, and driving continuous improvement across the WEM Distribution Center—Bosch’s sole U.S. facility for Power Tools distribution. This position manages 12–16 hourly associates across two shifts, including 3–4 team leads, with responsibility for quality oversight in both warehouse and postponement operations. This role ensures compliance with Bosch QMM standards, ISO requirements, safety expectations, and key performance indicators, while promoting a culture of accountability and operational excellence.

Key Responsibilities

Leadership & Team Development

• Supervise, coach, and develop quality team members, including conducting performance reviews, providing feedback, and supporting career growth.
• Partner with HR and leadership for headcount planning, budget control, and staffing needs.
• Ensure consistent policy enforcement and fair application of disciplinary and recognition programs.
• Lead daily tier meetings, deliver shift handovers, and ensure alignment across shifts.
  
  

Quality & Safety Oversight

• Monitor execution of inbound, in-process, outbound, and DSP quality inspections and audits.
• Ensure all quality checks comply with Bosch standards, ISO 9001, and safety protocols.
• Drive root cause identification and resolution of quality issues; lead containment actions where necessary.
• Conduct safety talks, verify 5S standards, and maintain compliance with safety KPIs.
  
  

Performance Metrics & Reporting

• Maintain visibility and communication of quality performance metrics (e.g., DQ, DSP VQ, supplier PPM, audit readiness).
• Track and report productivity, inspection throughput, rework data, and customer complaint trends.
• Serve as point of contact for internal/external audits and Bosch counterparts globally.
• Escalate nonconformances and recurring issues with clear documentation and recommendations.
  
  

Continuous Improvement

• Lead kaizen events and implement lean tools to eliminate waste and reduce variability.
• Support standard work, 8D problem-solving, and layered process audits.
• Identify training gaps and implement corrective actions to build quality competencies across the team.
• Ensure visual management and Gemba walk expectations are consistently met.
  
  

Compliance & Audit Readiness

• Ensure strict adherence to ISO 9001 standards and Bosch QMM systematics.
• Support audit preparation, execution, and corrective follow-up activities.
• Ensure all documentation, processes, and work instructions are accurate and audit-ready.
  
  

Cross-Functional & Customer Alignment

• Collaborate closely with Operations, BPS, Engineering, and DSP to resolve quality and packaging issues in real time.
• Align with supply chain, customer service, and other Bosch sites to ensure consistency and standardization.
  
  

Other Duties

• Support miscellaneous tasks and site-wide initiatives as assigned by the Quality Manager.
• Provide backup leadership coverage for other supervisors as needed.
  
  

Qualifications

• Associate’s degree required; Bachelor’s degree preferred (Engineering, Technology, Logistics, or Quality).
• 3 years of experience in quality, warehouse, or manufacturing environments.
• Prior supervisory experience in a high-volume, fast-paced setting.
• Strong understanding of ISO 9001, 8D methodology, and lean manufacturing principles.
• Familiarity with Bosch QMM systems, SAP, and Microsoft Office tools.
• ASQ certification (CQT, CQIA, or CQA) preferred.
  
  

Key Competencies

• Strong leadership and team-building skills
• Conflict resolution and coaching capability
• Attention to detail and strong problem-solving ability
• Excellent verbal and written communication skills
• Results-driven and metrics-oriented mindset
• Ability to manage priorities in a high-pressure environment
• Cultural awareness and cross-functional collaboration
  
  

Physical & Work Environment Requirements

• Ability to walk warehouse floor for extended periods
• Occasional lifting up to 25 lbs
• Exposure to warehouse conditions including temperature variation and noise
• PPE required in designated areas
  
  

Schedule & Travel

Role supports a multi-shift operation; flexibility to rotate coverage as needed.

Minimal travel (<10%) may be required for training or cross-site alignment.

Additional Information

By choice, we are committed to a diverse workforce - EOE/Protected Veteran/Disabled.

BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In Motion)
  
  

Thanks to the work of every associate, Bosch has been recognized for award-winning culture by the following organizations:

• Great Place to Work™ Certified, 2024
• Fortune’s World’s Most Admired Companies, 2024
• America’s Best Large Employers, 2024
• America’s Best Employers for Diversity, 2024
• America’s Greatest Workplaces for Women, Newsweek2024
• Greatest Workplaces for Diversity, Newsweek 2024
  
  

Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.

The U.S. base entry salary for this full-time position starts at $90,700. Compensation offered is dependent on the facts and circumstances of each opening. We take into consideration several factors, including, but not limited to, the minimum requirements outlined in the job ad, work experience, job knowledge, the position’s work location, and external market conditions when determining the final base pay / salary.

In addition to your base salary, Bosch offers a comprehensive benefits package that includes health, dental, and vision plans; health savings accounts (HSA); flexible spending accounts; 401(K) retirement plan with an attractive employer match; wellness programs; life insurance; short and long term disability insurance; paid time off; parental leave, adoption assistance; and reimbursement of education expenses. Learn more about our full benefits offerings by visiting: https://www.myboschbenefits.com/public/welcome. Pay ranges included in the postings generally reflect base salary; certain positions may include bonus, commission, or additional benefits.

Salary estimates published on online job boards, rather than the Bosch US Careers Page, may not be a true representation of the actual pay range offered for this position.