What are the responsibilities and job description for the Big Ticket Delivery Office Clerical- FT position at Boscov's Department Store?
Big Ticket Delivery Office Clerical
Job Description
Use your customer service experience to launch an exciting career in the Big Ticket Warehouse Division of one of the nation’s leading retailers! Boscov's is a chain of full service department stores serving the total family needs of our customers. For over 100 years, Boscov's has been known for its great values and famous brands, and for offering a broad selection of quality merchandise in its stores and online. We are looking for a Big Ticket Delivery Office clerical individual to join our team of customer service reps.
As part of a fast-paced, dynamic delivery office clerical team, you will provide delivery office clerical assistance to both store sales staff and our customers by telephone and email for furniture and bedding merchandise. If you have strong customer service and problem solving skills, this is a great opportunity to pursue a rewarding career with a company known for service, quality and big savings. Apply today!
Job Responsibilities
In the Big Ticket Delivery Office position, you will answer telephone and assist store personnel with the resolution of any Big Ticket issues. Guide salespeople through the correct steps necessary to process a sale in the Big Ticket system.
- Daily direct contact with customers, scheduling delivery dates and resolving any issues they have in a professional and courteous manner.
- Reconcile the daily mismatch report and other responsibilities.
- Must be fully fluent in English. Bilingual in Spanish a plus.
Job Requirements
Successful candidates for the Big Ticket Delivery Office clerical role should have the ability and desire to actively engage and provide excellent customer service.
Additional requirements of the Big Ticket Delivery Office Clerical include:
- Customer-oriented focus
- Strong computer skills
- Excellent problem solving skills with the ability to multi-task
- Good communication skills, both verbal and written
- Ability to work well with others and be a team player
- Availability for Monday – Friday (every 4th Saturday 9:00 am-2:00pm)
- Proficiency in creating/maintaining Excel spreadsheets; ability to analyze data to generate statistical reports
- Must be fully fluent in English. Bilingual in Spanish a plus. This position is NOT at the Distribution Center!
Benefits
At Boscov’s, we value our employees, and that’s why we provide a competitive compensation and benefits package. As a member of our team, you will be eligible to receive:
- Competitive starting rate $15.00/hour
- Weekly Pay
- Comprehensive benefits package, including medical/dental
- Paid Vacations and Personal days
- Liberal Employee Discounts
- Much More!
Applications for this position are accepted IN-PERSON ONLY:
Tuesday / Wednesday / Thursday between 9am- 2:30pm
Boscov's Distribution Center
5 Birchmont Drive, Reading, PA 19606
(off Neversink Rd, Mount Penn exit via 422E bypass)
Work where people love to shop!
Equal Opportunity Employer
Salary : $15
