You know the moment. It’s the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying “hello.” It’s in these moments that sound matters most. 

At Bose, we believe sound is the most powerful force on earth. We’ve dedicated ourselves to improving it for nearly 60 years. And we’re passionate down to our bones about making whatever you’re listening to a little more magical. 

The Information Technology team at Bose exists to deliver valuable and reliable business and technology solutions with an innovative, engaged, and collaborative team focused on contributing to our corporate vision.

Job Description

About Bose

You know the moment. It’s the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying “hello.” It’s in these moments that sound matters most.

At Bose, we believe sound is the most powerful force on earth. We’ve dedicated ourselves to improving it for nearly 60 years. And we’re passionate down to our bones about making whatever you’re listening to a little more magical.

About the IT Team

For six decades, Bose’s unwavering commitment to innovate has ignited the creativity of our employees and partners. Our vision for the Bose IT organization is to be the preferred IT partner, consistently delivering integrated solutions with speed and quality that drive business value. If you’re passionate about transforming IT services, join us in powering the next wave of innovation at Bose.

About the Job

Job Profile:

The Platform Service Owner – Digital Supply Chain is responsible for the full lifecycle of our technology that supports the Digital Supply Chain value chain – from Manufacturing to Planning and Fulfilment. This includes our MEIS technologies that enable the manufacturing of Bose hardware, Supply Chain planning solutions that enable collaboration in forecasting and supply planning with our contract manufacturing partners, and the ability to fulfill Customer orders throughout the world via Bose-owned and third party distribution centers The Platform Service Owner ensures that we deliver a coherent and cohesive set of services that are easy for our stakeholders to consume and achieve stated service levels.

Reporting to the Senior Director of Global Applications Delivery, this role is part of an organization that supports all applications cross-functionally—from customer experience and sales to supply chain and G&A functions. The Senior Manager will work closely with their peers and senior business stakeholders across these functions to ensure alignment and enable digital transformation and operational excellence.

Specific Responsibilities:

Strategic Leadership and Alignment:

• Business Partnership – working with senior leaders responsible for MGSC and Supply Chain strategy to oversee the collaborative development, implementation, and sustainment of a multi-year roadmap of investments and projects to deliver on the capabilities and vision.
• Delivery Services - enabling the delivery of end-to-end lifecycle products and services (architect, design, build, operate) for the Digital Supply Chain platform(s), partnering with respective business leaders to enable the desired business outcomes from these platforms and underlying technologies
• Focus on value-delivery, continuous improvement and cost optimization for the platform(s) and is responsible for ensuring that dedicated (and non-dedicated) service and delivery teams can deliver services and solutions that enable our business strategy
• Appropriate ongoing sustainment of the technology, partnering with stakeholders across the value chain to ensure the full lifecycle management and operations Collaborate with business leaders to define and execute a cohesive IT roadmap aligned with organizational goals for Finance, Indirect Procurement, Tax, Integration, and Automation.
• Facilitate discussions with stakeholders to understand business needs, propose strategic initiatives, and prioritize a project portfolio that drives measurable business impact.
• Act as a thought leader in integrating emerging technologies and automation strategies to enhance service delivery and operational efficiency across shared services.

Delivery Management:

• Measuring and communicating Service Level attainment for the platform
• Accountable for the fiscal management of a technology budget, driving cost efficiency efforts including renegotiating key vendor contracts, and getting creative with technology and staffing
• Supports the Resiliency Management Office and Global Information Security to ensure all applications and tools meet all Security, Resiliency, and compliancy requirements (PCI, TISAX, etc.)
• Manager of managers – responsible for the development and performance of a team of managers and/or individual contributors with accountability for sub-Services under the Platform Service. Matrixed (dotted line) management to other Technology Services organizations that provide support necessary to deliver the Platform Services.

Vendor and Financial Management:

• Oversee vendor relationships and contracts, ensuring delivery quality, budget adherence, and service alignment with business needs.
• Drive cost management and value realization for investments, partnering with procurement and finance to optimize software licensing, support contracts, and cloud resources.
• Establish SLAs, KPIs, and other metrics to evaluate vendor performance and accountability.

People and Performance Management:

• Lead a high-performing team, including direct reports and matrixed contributors, fostering a culture of collaboration, accountability, and continuous learning.
• Mentor delivery managers, providing guidance to enhance their effectiveness, build strategic thinking, and improve operational management.
• Drive talent development within the team, supporting career growth, skill development, and succession planning.
• Build strong engineering and software skills within the team, identifying talent gaps and ensuring future team composition aligns with business strategy 
• Agile and SAFE scaled agile methodology solution delivery experience, process-driven, focused on solutions and able to lead high-impact and visible projects dedicated to delivering best-in-class service to business.

Leadership in Action:

• Demonstrated success partnering with other business leaders to develop a vision and strategy for digital business technology.
• Exceptional listening, communication (written and spoken), data storytelling and presentation skills with an ability to gain buy-in, influence and build rapport with partners of diverse cultures and levels of expertise.
• Change agent who excels at change management, is organized, detailed, and able to grasp and apply new concepts quickly and relay/implement within the team.
• Strong financial acumen with experience managing large Opex and Capex budgets.
• Credibility – recognized as an expert within the landscape, technology and business capability 
• Accountability – embraces a strong drive for results, relentless pursuit of quality in team’s deliverables 
• Persistence – the steadfast pursuit of goals, despite obstacles, discouragement, or distraction 
• Manages Complexity – able to work across broad organizations with competing priorities and the Bose technical landscape 
• Demonstrate alignment with the company’s mission and long-range vision (LRV), consistently encouraging a connection between individual contributions and the broader organizational objectives.
• Champion cross-functional collaboration and “breaking down silos” by actively engaging with other IT and business leaders.
• Act as a change agent, embracing continuous improvement, promoting resilience, and navigating complex organizational dynamics with composure, optimism, and a focus on impact.
• Maintain high ethical standards and model the values of the organization, setting a positive tone for the team and cultivating a strong sense of accountability and integrity.

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field. Master’s degree preferred.
• 10 years of experience in IT, with at least 5 years in a management role overseeing shared service applications or similar domains.
• Proven experience managing cross-functional delivery teams in finance applications, integration platforms, and automation technologies.
• Strong knowledge Supply Chain Application tool sets
• Demonstrated vendor management expertise, including negotiation, performance management, and cost optimization.
• Familiarity with financial management practices, including budgeting, ROI analysis, and fiscal responsibility.
• Exceptional interpersonal, communication, and data storytelling skills to influence and engage stakeholders at all levels.

Preferred Experience and Skills:

• Experience within or significant understanding of supply chain, finance, and procurement processes within an Automotive, Consumer Electronics, and/or third-party manufacturing environment.
• Proficiency in Agile and Scaled Agile frameworks, with a focus on portfolio planning and resource allocation across agile programs. 
• Relevant certifications (e.g., PMP, Six Sigma, SAFe) and experience in process improvement initiatives a plus.

This position is ideal for a leader with both strategic and hands-on expertise in shared service applications, looking to create impactful change and drive the digital evolution of core business functions.

*** This role is hybrid, with three in-person days at our Atlanta office. This requirement is non-flexible.

What We Offer

“My vision is for each and every one of us to be able to work in a climate that allows individuals to reach their fullest human potential.” – Dr. Amar Bose, Founder

To realize that vision, we are constantly evolving our culture to create an environment that welcomes diverse perspectives, facilitates inclusivity, and prioritizes personal and professional growth. This drives innovation which, at Bose, is amplified when everyone experiences a collective sense of belonging and feels valued for who they are. Each of us, no matter what level, role, or function, plays an active role in helping us innovate. We reward our employees with competitive compensation, development opportunities, and comprehensive and flexible benefits that support our employees and their families. In an increasingly competitive global market, inclusivity is, now more than ever, critical to success.

#LI-LG3

Bose is an equal opportunity employer that is committed to inclusion and diversity. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. For additional information, please review: (1) the EEO is the Law Poster (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf); and (2) its Supplements (http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm). Please note, the company's pay transparency is available at http://www.dol.gov/ofccp/pdf/EO13665_PrescribedNondiscriminationPostingLanguage_JRFQA508c.pdf. Bose is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the application or employment process, please send an e-mail to Wellbeing@bose.com and let us know the nature of your request and your contact information.

Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success, and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process.

If you believe you need a reasonable accommodation, please send a note to wellbeing@bose.com