BOSS JCB - Service Manager

Company

Boss JCB is a fast-growing JCB dealer with a strong commitment to be the best service department in the area. We are looking for Technicians that want to grow their careers with a company that will support them and be proud of. Seeking a Mobile Construction Equipment Technician/Mechanic with strong diagnostic skills who can easily communicate with customers. Come grow with us.

Purpose:

BOSS JCB is currently seeking a successful and driven professional to take on the Service Manager leadership position at our Corpus Christi location. This is a great opportunity to join a growing dealership.

Responsibilities:

• The service manager is responsible for the branch service department and its technicians, including the efficient and profitable operation of the department while developing and maintaining a high level of overall customer satisfaction
• Establish financial and operating objectives for the branch service department in support of company’s annual business planning process
• Ensures branch service department business plan is met monthly
• Evaluates service department’s performance against target goals and standards, taking appropriate corrective action when needed
• Holds weekly shop meetings to review shop KPI’s, policies, procedures, technical updates, customer issues, safety topics, etc.
• Maintains good customer relations by addressing all customer concerns and mediating a solution between all parties involved
• Reviews work orders, time, description of work done and works with Service Admin to bill work orders
• Communicate service quotes to customers and planning work schedules
• Maintains cleanliness, organization of shop, service area, and along with General Manager ensures overall upkeep of facility and grounds
• Assist in coordinating and implementing branch advertising and service specials
• Ability to handle upset customers in a professional manner
• Establishes and fosters relations with key outside vendors communicating with them on product and warranty issues
• Fosters effective and timely communication between service and all other branch departments
• Oversees purchasing and acquisition of appropriate department tooling and equipment
• Works with accounting to collect past due service invoices and resolve customer concerns

• Actively recruit technicians and ensure headcount and retention targets are achieved
• Be engaged with local trade schools, and participate in recruiting events and advisory boards
• Interviews and hires all service department employees, addresses and handles all personnel issues, including reviews and performance appraisals, and performance improvement plans
• Ensure shop personnel are properly trained, and work with employees on career path development

Experience, Education, Skills and Knowledge:

• Associate’s degree (AA) in a technical field or a minimum of 3 years of comparable work experience
• Management skills to include strategic plan development, decision making abilities, and program implementation
• Supervisory skills to include the ability to coach, train, and motivate team members to reach established department goals
• Must be highly organized, detail oriented, results driven, works well under pressure
• Ability to prioritize and handle numerous tasks simultaneously
• Effective written and oral communication skills
• Ability to demonstrate or display extensive product knowledge to customers and staff
• Responsible for safety audits, safety training, compliance with State and Federal OSHA, MSHA, EPA, and DOT regulations
• Ability to sit, stand, bend, stoop and lift/move up to 75lbs on a regular basis

Competitive pay and benefits. Health Insurance, 401K matching (after one year), Vacation, Life Insurance policy and closed major holidays. Business hours 7:30AM to 5:00PM Monday thru Friday. We are an equal employment opportunity employer functioning under an affirmative action plan