What are the responsibilities and job description for the Parts Manager position at BOSS JCB?
Boss JCB is a fast-growing JCB dealer with a strong commitment to be the best service department in the area. Come grow with us!
Purpose:
Manages parts operations within the dealership to deliver on our promise to consistently exceeding expectations of external and internal customers while maximizing return on investment through parts sales, inventory control, and expense control. Enhances parts department processes. Attracts, retains, and effectively engages department team members.
Responsibilities:
Communicates, develops, teaches and monitors effective Parts Department processes to ensure internal and external customer service
Promotes parts and attachments in conjunction with all store locations
Creates annual Parts Department goals and budgets with the organization’s financial and operational objectives
Develops and executes Parts Department marketing plan and monitors monthly to ensure achievement of departmental goals
Maintains an effective and accurate parts inventory that includes an annual physical inventory and proper processes that allow an accurate inventory during the year
Submits all parts warranty and return claims within the guidelines set by Boss JCB
Maximizes use of all discount programs to achieve management stock order goals
Ensures all department tools, equipment and vehicles are managed effectively
Manages recruiting, staffing and employee development activities for employees reporting to this position
Be self-motivated and energetic, paying close attention to the detail
Experience, Education, Skills and Knowledge:
5 years’ experience in Parts Department operations
Experience leading others
Ability to use standard desktop load applications such as Microsoft Office and internet functions
Ability to write and speak effectively to individuals and groups
Basic understanding of financial principles relative to Parts Department operations
Ability to analyze and interpret internal reports
Ability to work extended hours and weekends
Excellent customer service skills & passionate about PARTS
Experience connecting with customers & building relationships
Bi-lingual is a plus
High School Diploma or equivalent experience
Competitive pay and benefits. Health Insurance, 401K matching (after one year), Vacation, Life Insurance policy and closed major holidays. Business hours 7:30AM to 5:00PM Monday thru Friday. We are an equal employment opportunity employer functioning under an affirmative action plan
