Service Advisor/Writer

BOSS JCB

Service Advisor/Writer

Overview

BOSS JCB is currently seeking a successful and driven professional to take on the Service Advisor/Writer/Coordinator opportunity. This is a great opportunity to join a growing dealership.

Responsibilities:

Revenue:

• The service advisor manages the flow of work in the service department. Communicates with the customer throughout the repair process and invoicing. Works with the service manager to maintain an efficient and profitable service department while developing and maintaining a high level of overall customer satisfaction.
• Sells service labor and parts with a focus on technician productivity so that the service department goals are achieved.
• Assist in the evaluation of the service department’s performance against target goals and standards, taking appropriate corrective action when needed

Operations:

• Attends weekly shop meetings to review shop KPI’s, policies, procedures, technical updates, customer issues, safety topics, etc.
• Maintains good customer relations by addressing all customer concerns and mediating a solution between all parties involved
• Reviews work orders, time, description of work done and works with Service MGR to bill work orders
• Communicate service quotes to customers and planning work schedules
• Maintains cleanliness, organization of shop, service area, and along with Service Manager ensures overall upkeep of facility and grounds
• Assist in coordinating and implementing branch advertising and service specials
• Ability to handle upset customers in a professional manner
• Establishes and fosters relations with key outside vendors communicating with them on product and warranty issues
• Fosters effective and timely communication between service and all other branch departments
• Works with accounting to collect past due service invoices and resolve customer concerns

Personnel:

• Assist in the recruitment of technicians and ensure headcount and retention targets are achieved
• Interviews and hires all service department employees, addresses and handles all personnel issues, including reviews and performance appraisals, and performance improvement plans
• Works with the Service MGR to ensure shop personnel are properly trained, and work with employees on career path development

Skills, Knowledge, and Experience Required:

• Associate’s degree (AA) in a technical field or a minimum of 3 years of comparable work experience
• Management skills to include strategic plan development, decision making abilities, and program implementation
• Supervisory skills to include the ability to coach, train, and motivate team members to reach established department goals
• Must be highly organized, detail oriented, results driven, works well under pressure
• Ability to prioritize and handle numerous tasks simultaneously
• Effective written and oral communication skills
• Ability to demonstrate or display extensive product knowledge to customers and staff
• Responsible for safety audits, safety training, compliance with State and Federal OSHA, MSHA, EPA, and DOT regulations
• Ability to sit, stand, bend, stoop and lift/move up to 75lbs on a regular basis

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Work Days:

• Monday to Friday

Work Location: In person

Salary : $50,000 - $60,000