Service Technician

 Essential Duties and Responsibilities include the following:

·         Re-labeling bins as needed.              

·         Following Feeder Bin System where appropriate.                

·         Placing orders - scanning parts below the re-order point.                

·         Scanning parts in safety stock.                     

·         Transmitting information from scanner into computer via phone.                 

·         Filling out Service Reports after each delivery.                    

·         Filling out Corrective Action Worksheet as necessary.                    

·         Following returns procedure.             

·         Communication of Account requests and needs to Customer Relations Rep or Account Manager.                       

·         Initiate an Inspection Request when needed.                       

·         Sizing bins for add-ons.                     

·         Make changes to system as directed.                       

·         Perform Work Cell Audits as directed.

·         Other duties may be assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Adaptability - Maintaining effectiveness when experiencing major changes in work, tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.

• Applied Learning – Assimilating and applying new job-related information in a timely manner.
• Contributing to Team Success – Actively participating as a member of a team to move the team towards the completion of goals

• Energy – Consistently maintaining high levels of activity or productivity; sustaining long working hours when necessary; operating with vigor, effectiveness, and determination over extended periods of time.
• Ethics – Treats people with respect; Upholds organizational values.
• Follow Up – Establishing procedures to monitor the results of delegations, assignments, or projects; taking into consideration the skills, knowledge and experience of the assigned individual and characteristics of the assignment or project.
• Managing Work (includes Time Management) – Effectively managing one’s time and resources to ensure that work is completed efficiently.
• Quality Orientation – Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
• Safety Awareness – Being aware of conditions that affect employee safety.

Education and/or Experience

One-year certificate from college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read, analyze and interpret general business periodicals, safety rules, operating and maintenance instructions, and procedure manuals. Ability to write reports & business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, employees of the organization, and the general public.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate and percent. Ability to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram from. Ability to deal with problems involving several concrete variables in standardized situations.

Computer/System Skills

To perform this job successfully, an individual should have Intermediate knowledge of:

• Microsoft Suite (Excel, Word, PowerPoint)
• Outlook
• Company Specific Programs

Certificates, Licenses, Registrations

• Current valid driver’s license

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The Essential Duties and Responsibilities listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel Requirements

Must be able to travel

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to: stand; use hands to fingers, handle, or feel; reach with hands & arms and stoop, kneel, or crouch and walk, talk or hear. The employee occasionally is required to walk, talk or hear. The employee must regularly lift and/or move up to 30 pounds and occasionally lift and/or move up to 50-75 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust

Work Environment

The work environment characteristic described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regular exposed to moving mechanical parts. The noise level in the work environment is moderate to loud.