Operations Manager - VisionComm

Overview

The Operations Manager plays a vital role in overseeing and managing collection routes, ensuring smooth daily operations, and providing exceptional customer service. Responsible for a wide a range of operational functions, from maintaining machines and vehicles to managing logistics and supporting staff. The Operations Manager will be a proactive leader, efficient problem solver, and effective communicator who can maintain high standards of service while ensuring smooth and organized workflows.

Bosselman has many benefits to offer you that you will not find anywhere else like:

• Paid vacation
• 401K and matching contributions
• Health, dental and vision insurance
• Short and long term disability insurance
• Life insurance
• A clearly defined path for growth
• On-demand pay with PayActiv (access to earned but not yet paid wages)
• And much more!

Bosselman offers on-demand pay (access to earned but not yet paid wages) through:

Responsibilities

Operations Management:

• Handles operational challenges swiftly, ensuring minimal disruption to services.
• Reconciles all revenue from machines, including video arcades, ATMs, AirVac, and vending machines.
• Manages routine maintenance on company vehicles.
• Creates and manages effective collection routes to optimize service coverage and efficiency.

Customer & Employee Relations:

• Builds and fosters customer relationships to generate new accounts and grow sales.
• Responds to customer inquiries and concerns in a friendly, professional manner, ensuring high satisfaction levels.
• Manages the performance and development of employees, including coaching, training, salary/wage administration, and conducting performance reviews.

Administrative Responsibilities:

• Ensures accurate and organized documentation is submitted on time, including reports and commission documentation.
• Files necessary reports and track operational data as required.
• Assists with the management of Penske & Rental units, ensuring proper use and maintenance.
• Maintains a clean, organized, and safe office environment to ensure smooth operations.

Logistics & Safety:

• Handles weekend calls on a rotational basis, ensuring continued service coverage.
• Maintains the safety and security of office premises, ensuring compliance with all safety protocols.
• Organizes and supervises logistics, ensuring operational efficiency and effective route management.

Additional Job Duties:

• Assists in other duties, as assigned.

Supervisory Responsibilities:

• Directly supervise and manage a team of 4 or more employees, ensuring that day-to-day operations run smoothly and efficiently.

Qualifications

Education and/or Experience (include certs or licenses needed):

•  Bachelor's Degree in a Business or Business-Finance field or three to five years related experience and/or training; or equivalent combination of education and experience.

Minimum Qualifications:

• Must have a working knowledge of the industry.
• Ability to lead, manage and motivate a team.
• Mechanical knowledge for maintaining machines and vehicles.
• Problem-solving skills and the ability to address issues proactively.
• Ability to work independently and under minimal supervision.
• Strong verbal and written communication skills.
• Must have the ability to read and understand monthly P&L statements.
• Must have the ability to read, follow, and implement budget controls.
• Current valid driver's license and be insurable to drive.
• Must be driven, confident, organized and an accomplished problem-solver.
• Must be able to communicate in English. – IF APPLICABLE
• Able and willing to deliver friendly, courteous, and prompt customer service.
• Able and willing to work cooperatively with other team members.

Physical Requirements:  The physical demands described here are representative of those that must be met by the Operations Manager of VisionComm to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.

• The employee must occasionally lift and/or move up to 75lbs., while performing the duties of this job, the employee is frequently required to stand, walk, use hands and fingers, handle or feel, reach with hands and arms, sit, climb or balance, stoop, kneel, crouch or crawl, talk and hear.
• Physical attendance at the primary work location is required.