Field Service Technician

Do you want to be part of a thriving company that's leading the industry in cutting-edge laser technology?

Become a vital member of our dynamic team at Boss Laser as a Field Service Technician! We're in search of the ideal candidate to ensure the successful deployment and operation of laser systems for our clients. In this role, you will handle on-site installations, provide expert training on equipment operation and maintenance, and offer ongoing technical support. Your focus will be on helping clients use laser technology efficiently and safely, while maintaining customer satisfaction. You will also manage records, uphold safety protocols, suggest additional services, and collaborate with cross-functional teams to ensure a seamless experience. This position combines technical expertise, problem-solving, and exceptional customer service to support our valued clients.

Why Boss Laser?

Our goal as a company is to provide our people with the tools they need to be successful, these tools consist of training and development opportunities, automation tools, performance management, dedicated consultants, data integration, and productivity tools, just to name a few.

We’ve dedicated countless hours to improving our culture, ensuring our employees not only thrive in their professional roles but also find a supportive and inspiring environment to grow personally. Our commitment to a positive and inclusive workplace extends beyond the workplace itself; it's a reflection of our values and our belief that a motivated and fulfilled team contributes to our collective success. We've worked diligently to foster a culture where employees not only excel in their responsibilities but also feel valued, heard, and encouraged to reach their full potential. Our dedication to creating a thriving work culture is a testament to our investment in the well-being and future of our team members.

At Boss Laser, we understand that our greatness as a workplace goes beyond the tools we offer. Our culture is centered around cherishing our employees, which is evident through our consistent appreciation and extraordinary benefits, surpassing expectations for a company of our size. These exceptional qualities stem not only from our leadership team but also from your colleagues. Together, we collaborate towards shared objectives, supporting one another's success, and acknowledging hard work along the way.

So, if this sounds like something you’d want to be a part of, apply today and jump-start your new career in the laser industry.

Hours & Employment Status

• Full-Time, Salary, Exempt Status Employee
• Monday through Friday
• Schedule: 8:30 AM to 5:00 PM, extended hours as required
• Travel is Required - Majority is Local Travel with the possibility of travel across the U.S.

Compensation

• Salary Compensation
• Pay Range: $45,000 - $65,000 Annually
• Commission and Incentives Available

Job Requirements

• High School Diploma or Equivalent, Associate or Bachelor's degree preferred
• Valid Driver’s License
• Proficient with Microsoft Suite (PowerPoint, Excel, Word)
• Strong Written & Verbal Communication
• 1 Years Experience in Customer Service or Information Technology
• Experience with a POS or CRM System
• General Knowledge of Mechanical & Electrical Systems
• Strong Written & Verbal Communication
• Strong Interpersonal and Communication Abilities
• Exceptional Problem-Solving & Organizational Skills
• Great Attention to Detail and Time Management Skills
• Outstanding ability to multi-task; requiring adaptability & flexibility.
• Excellent people skills with both clients and coworkers.
• Bilingual in both English and Spanish is preferred

Benefits

• Medical, Dental, & Vision Insurance - With a monthly employer contribution!
• Paid Time Off, Paid Vacation Time, & Paid Holidays!
• 401k Employer Matching - Up to 3.5%
• Employer Paid Life Insurance & Long-Term Disability Policies.
• Voluntary Insurance Benefits
• And so much more!

Culture and Climate

The world is changing and so are we, but we need innovative and motivated change agents like you to keep us going in the right direction! Boss Laser strongly believes in providing our people with a venue to express their initiatives and ideas. By doing that, we’ve enacted the following initiatives to better serve our employees.

• An Employee Assistance Program
• Employee Luncheons, Team Building Activities, & Events
• Employee Recognition
• Paid Volunteer Day!
• Department and company-wide meetings to communicate company objectives and efforts.
• Donating to organizations that benefit families and communities both locally and nationally.
• Training & Development, and Growth Opportunities.
• Increased Diversity, Equity, & Inclusion Efforts

Essential Duties and Functions:

• Perform on-site installations of laser equipment, ensuring proper setup, calibration, and functionality.
• Develop and deliver training programs to clients, educating them on the operation and maintenance of laser systems.
• Provide ongoing technical assistance to clients in the field when required or necessary, addressing inquiries, troubleshooting issues, and resolving technical problems.
• Maintain comprehensive records of training sessions, installations, and technical support interactions, contributing to a knowledge base for reference and continuous improvement.
• Enforce and adhere to safety and compliance protocols for laser systems, ensuring a secure and compliant working environment for clients.
• Support customers in addressing their unique application requirements and optimizing their operational processes.
• Suggest supplementary accessories and services to enhance the customer's experience.
• Establish and continually update a comprehensive knowledge of CO2 and FM machine lines, encompassing safety protocols, maintenance procedures, operational intricacies, and software functionality.
• Foster positive client relationships by delivering exceptional service and addressing their laser technology needs.
• Collaborate with cross-functional teams, including sales and customer support, to ensure a seamless client experience and address client requirements effectively.
• Possess the capability to identify machinery problems and devise innovative solutions for their resolution
• Stay updated on the latest developments in laser technology and industry trends to enhance technical expertise.
• Report recurring field issues or failures to the leadership team for review and resolution.
• Generate and upkeep cost reports related to travel expenses in the field, upload travel receipts.
• Ensure that all equipment and materials are properly maintained and used in accordance with safety protocols.
• Follow safety protocols and guidelines to ensure a secure and compliant working environment.
• Adhere to safety and compliance protocols related to Boss Laser machines, maintaining a secure and safe working environment.
• Uphold quality standards in mechanical design & manufacturing processes to deliver reliable & high-performance laser systems.
• Adhere to company policies and procedures while respecting customer privacy and data protection regulations.
• Other unexpected or unplanned duties as requested, assigned, or directed.

Equal Opportunity Employer

Boss Laser provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Boss Laser is not accepting unsolicited assistance from search firms for this position - no phone calls or emails will be accepted. Thank you.

Job Type: Full-time

Pay: $45,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Are you bilingual in both Spanish & English?
• This job requires you to pass a drug screening and background check, are you able to meet those requirements?
• This job requires you to be 18 years of age or older, do you meet that requirement?
• What is your best contact email address?
• Have you ever been convicted of a felony?
• This position requires the selected candidate to travel both locally and across the U.S. when needed, are you able to do so?

Work Location: On the road

Salary : $45,000 - $65,000