What are the responsibilities and job description for the Senior Engineer - Technical Service PSA Job position at Bostik?
The Senior Engineer (Technical Service) role supports the technical service interface in coordination with TS, R&D, and sales. Through active participation on the Advanced Packaging and Converting team the person in this position will support the pressure sensitive adhesives used at converters. Will build a comprehensive understanding of Bostik Pressure Sensitive Adhesives including formulation, physical properties, analytical properties, bond performance, and manufacturing and develop knowledge of the Labels, Tapes, and Specialties markets. Responsible for using product line knowledge, interpretation of lab testing results, and understanding of applications and equipment to provide technical support with the goal of maintaining current business and growing new business in partnership with sales.
Key Activities
Key Activities
- Identifies potential causes of customer problems and helps to develop plan to resolve.
- Troubleshoots technical process and product problems with ingenuity and initiative in the lab and in conjunction with commercial personnel.
- Organizes and analyzes data to explain conclusions/outcomes to R&D group.
- Simulates technical issues on lab scale equipment to help resolve problems.
- Identifies and quantifies product improvement opportunities and proposes to technical/commercial communities.
- Helps determine validity of product performance complaints using product specifications, QC data and lab results.
- Sample preparation with attention to chemical safety protocol and lab testing with accuracy, precision, and responsiveness including physical and performance testing.
- Modify products as needed for specific customer applications and perform lab work to document modification improvements.
- Interacts with internal and/or external customers to identify needs and/or opportunities and help translate them into technical projects.
- Develops a sphere of influence with peers in customers’ organization to establish Arkema as preferred supplier.
- Completes and documents technical service and application projects with limited supervision.
- Trains new employees, peers and subordinates in area of expertise.
- Effective team player demonstrating leadership potential by serving on multi-functional teams.
- Actively promotes safe behavior in the workgroup and takes responsibility for personal safe lab operations.
- Active in several departmental safety initiatives such as participation in steering teams or making safety presentations (safety topics, observations, reporting).
- Recognizes and protects intellectual property by maintaining appropriate records (e.g., lab notebook).
- Develop expertise and skills through participation in relevant professional organizations (e.g., ASTM, SPE, SAE).
- Publishes and/or presents internally and communicates with business colleagues related to his/her field of responsibility.
- BS degree in Chemistry, Chemical Engineering, Polymer Science or other technical field with 2 years of industrial experience in chemical or plastics field, or MS in related field.
- Understands analytical and evaluation capabilities for material and product analyses.
- Qualified to operate multiple pieces of processing equipment and can demonstrate at least one process expertise area with greater depth of fundamental understanding.
- Conducts internal trials and has a practical understanding of product testing and processing; reports results accurately. Understands major customer application areas.
- Proficient in MS Office including statistics in Excel.
- Communicates effectively, both verbally and in writing.
- Recognizes and respects the importance of diverse viewpoints
- Travel up to 33% with primary focus on North America.
