IT Tech Support, Laboratory Systems

JOB SUMMARY

Provide on-site production support for laboratory computer systems including system administration activities related to user account management, desktop support, pc/laptop and hardware and software troubleshooting and validation/qualification activities. 

PRIMARY DUTIES AND RESPONISIBITIES

·        Support Laboratory data collection and support applications:

• 1. Liquid Chromatography, Gas Chromatography, Particle Sizers UV/VIS Spectroscopy

·        Updates tickets and assignments according to established procedures.

·        Provide exceptional customer service to internal employees.

·        First level support for integrated instrumentation computers that are on the network

·        Resolve issues using appropriate troubleshooting, helpdesk ticketing, in coordination with other team members and subject matter experts.

·        Diagnosing and resolving computer hardware problems or failures

·        Provision accounts for new users/terminated users as well as password administration.

·        Manage Hardware and software inventory

·        Other projects and responsibilities may be added at supervisor’s discretion.

·        Lead Data Integrity program, by initiating the assessment when applicable and owning the remediation of any gaps that are discovered during the assessment phase

·        Record events and problems and their resolution in ticketing system.

·        Create basic documentation - IT docs and User Manuals

REQUIREMENTS & QUALIFICATIONS

·        Qualification includes a bachelor s degree in science (i.e. chemistry, microbiology) or related field preferred with a minimum of 5 years of experience working with computers.

·        Required to work on-site five days per week.

·        Experience working in a Pharmaceutical or similar lab environment is a plus.

·        Good communication and technical writing skills

·        Strong troubleshooting skills

·        Experience with common laboratory equipment and software

·        Stronge knowledge with GAMP, CSV, CRF21 Part 11, 6 Sigma is a plus

·        Familiarity with scientific instruments

·        Network communication protocols (TCP/IP, DNS & DHCP)

MINIMUM SKILLS REQUIREMENTS

·        Must have the ability and skill to perform the detailed job requirements noted above competently, safely and proficiently. 

·        Candidate will have some experience with installing, monitoring, maintaining and configuring computer systems and networks.

·        Solid knowledge of PC hardware and operating systems of desktops along with basic server knowledge.

·        Knowledge of common printers, printer drivers, and printer mapping techniques will be essential.

·        Individual must be able to quickly learn new technologies and applications.

·        A self-starter, motivated person who possesses good interpersonal skills capable of effectively interacting with all departments and client personnel.

·        A team player with the ability to seek direction or act independently as the situation demands.

·        Individual must be organized, detail oriented, and possess the ability to logically investigate and determine both the causes of reported issues as well as how to resolve those same issues.

·        Must be a team player with integrity and concern for the quality of Company products, services and staff members.