Laboratory Information System Analyst

JOB SUMMARY

This role primarily focuses on providing onsite support and maintaining all laboratory computerized systems. This role requires a scientific laboratory background, familiarity with laboratory workflows, and working with instrumentation that has integration with computerized systems.

PRIMARY DUTIES AND RESPONISIBITIES

·        Support Laboratory data collection and support applications:

• 1. Liquid Chromatography, Gas Chromatography, Particle Sizers UV/VIS Spectroscopy

·        Resolve issues using appropriate troubleshooting, helpdesk ticketing, in coordination with other team members and subject matter experts.

·        Providing technical assistance for scientific equipment and software performing maintenance, necessary repairs and assisting with data analysis

·        Provide exceptional customer service to laboratory operations staff.

·        Diagnosing and resolving computer hardware problems or failures

·        Designing and testing new system features to improve efficiency.

·        Provision accounts for new users/terminated users as well as password administration.

·        Manage Hardware and software inventory for laboratory computerized systems.

·        Additional projects and responsibilities may be added at the supervisor’s discretion.

·        Oversee data management of computerized systems, maintaining data integrity, security, and compliance with industry regulations, such as FDA, 21CFR Part 11, ISO17025

·        Lead Data Integrity program, by initiating the necessary assessments when applicable and owning the remediation of any gaps that are discovered during the assessment phase.

·        Create basic documentation - SOPs and User Manuals

REQUIREMENTS & QUALIFICATIONS

·        Qualification includes a bachelor s degree in science (i.e., chemistry, microbiology) or related field preferred with a minimum of 5 years of experience working with computers.

·        Required to work on-site five days per week.

·        Experience working in a Pharmaceutical or similar lab environment is a plus.

·        Excellent communication and technical writing skills

·        Strong troubleshooting skills

·        Experience with common laboratory equipment and software

·        Stronge knowledge with GAMP, CSV, 21CFR Part 11, 6 Sigma is a plus.

·        Familiarity with scientific instruments

·        Network communication protocols (TCP/IP, DNS & DHCP)

MINIMUM SKILLS REQUIREMENTS

·        Must have the ability and skill to perform the detailed job requirements noted above competently, safely, and proficiently.

·        The candidate must have experience with installing, monitoring, maintaining, and configuring computer systems and networks.

·        Solid knowledge of PC hardware and operating systems of desktops along with basic server knowledge.

·        Knowledge of common printers, printer drivers, and printer mapping techniques will be essential.

·        Individual must be able to quickly learn innovative technologies and applications.

·        A initiative-taker, motivated person who possesses good people skills capable of effectively interacting with all departments and client personnel.

·        A collaborator with the ability to seek direction or act independently as the situation demands.

·        Individual must be organized, detail oriented, and possess the ability to logically investigate and determine both the causes of reported issues as well as how to resolve those same issues.

·        Must be a collaborator with integrity and concern for the quality of Company products, services, and staff members.