What are the responsibilities and job description for the Digital Printing Company - Estimator/Customer Service position at Boston Business Printing, Inc.?
Overview
We are seeking a dedicated and enthusiastic Estimator/Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. The ideal candidate will possess strong communication skills and a passion for helping others, ensuring that every customer interaction is positive and productive.
Duties
- Respond to customer inquiries via phone, email, in a timely manner.
- Estimate jobs, follow up and enter orders
- Provide accurate information regarding products and services.
- Assist with outbound calling to follow up on customer inquiries or issues.
- Maintain a professional demeanor while demonstrating excellent phone etiquette.
- Collaborate with team members to resolve client issues effectively.
- Ensure high levels of client satisfaction by addressing concerns promptly.
Skills
- Strong data entry skills with attention to detail.
- Excellent verbal and written communication abilities in English; bilingual skills are a plus.
- Experience in print estimating and client services or customer support roles is preferred.
- Familiarity with office software and computerized systems.
- Ability to manage multiple tasks efficiently while maintaining quality service.
- Strong problem-solving skills and the ability to work independently or as part of a team.
Join us in delivering outstanding service to our customers while growing your career in a supportive environment!
Job Type: Full-time
Pay: $40,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
Shift:
- Day shift
Work Location: In person
Salary : $40,000 - $60,000
