Dispatcher

Boston Chauffeur is based in Beverly, Massachusetts. We have been in business for over 25 years and are considered a leader in the chauffeur/limo industry with an excellent reputation.

Boston Chauffeur is looking for kick ass individuals that are excellent communicators to fill our 3PM to 11PM, second shift dispatching position. The ideal candidate will perform all dispatch functions for Boston Chauffeur including but not limited to checking chauffeurs in for their shift, monitoring chauffeurs locations, monitor chauffeurs hours of service, notifying chauffeurs of changing traffic/weather conditions, changes to arriving and departing flights, assigning vehicles to chauffeurs for new reservations and taking calls from passengers. This includes taking overflow calls from both sales team and passenger service agents, will make reservations, changes to reservations and cancellations. WILLINGNESS TO BE FLEXIBLE IS A MUST! The employee in this position will be cross trained to cover Customer Service, Reservations, and Sales as needed.

Essential Functions:

• Monitors all chauffeur activity including status and locations using our state of the art GPS system. Notifying chauffeurs of any changes to reservations including traffic/weather updates accurately and in a timely manner. Assists with routing and directions as needed.
• Accurately and promptly enters any changes/updates or new reservations into the livery system. Maintains all paperwork and documents as required during the shift.
• Maintains accurate information in all resources including but not limited to updating the livery system.
• Confirming affiliate portals regularly for new or changed reservations and accurately and promptly updates the livery system.
• Works with the reservations team on a daily basis to effectively handle all reservations, special customer requests or needs that arise to ensure a positive client experience and positive resolution.
• Monitor dispatch and reservations systems and assign all reservations according to company guidelines.
• Answers incoming calls from clients and generates reservations/quotes as needed. If necessary will assign vehicles and chauffeurs to the added reservations..
• Monitors all affiliate trips by contacting affiliates for status updates and enters trip details into the livery system. When doing reservations for an affiliate, communicate with the affiliates regarding Boston Chauffeur and passenger status throughout the trip.
• Coordinates with fleet management and detailers regarding out of service vehicles, vehicle accidents, vehicle breakdowns and vehicle cleaning. Promptly and accurately reports team member injuries to management when they occur.
• Promptly and accurately reports any chauffeur incidents to management.
• Demonstrates an “Extra Mile Service” attitude and provides courteous, friendly service to internal and external clients by responding promptly and efficiently to inquiries and requests. Works to uphold Boston Chauffeur’s Mission statement.
• Follows all policies and procedures listed in the Boston Chauffeur Employee Handbook.

Competencies:

• “Extra Mile Service” focus and attitude
• Proficient in the English language including written, speaking and understanding skills
• Ability to multitask with strong organizational skills
• Strong professional integrity and ability to maintain strict confidentiality
• Computer and office skills including typing up to 30 words per minute
• High Degree of accuracy and attention to detail
• Teamwork Ethic
• Take Initiative attitude

Schedule: 3pm-11pm Monday - Friday

Work Environment: This job operates in a professional office environment. The role routinely uses standard office equipment such as computers, copier, phones and fax machines.

Knowledge of Zoom Phone System

Knowledge of Livery software Fasttrak Cloud Ultimate, MS Suite, Google Docs, Samsara GPS System, Slack Communications Tool

Physical Demands: Work effectively on a computer and on the phone for up to 8 hours per day. Frequently required to stand; walk; use hands to type; finger, handle or feel; and reach with hands and arms. May sit or stand for extended periods. Hear and understand speech at normal office levels on the telephone; speak in audible tones so that others may understand clearly in normal offices and on the telephone. Regularly required to communicate verbally and through chat platforms, emails, and telephone. Ability to verbally communicate thoughts clearly, to document, to remember information and to organize. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Must have vision adequate to read correspondence, computer screen, forms, etc. Regularly required to communicate verbally and through chat, emails, and telephone.

Other Duties: This job description is not designed to cover a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $22