What are the responsibilities and job description for the Identity Security Manager position at Boston Children's Hospital?
79303BR
Information Services - Security
Job Posting Description
Leads the day to day activities of technician staff. Facilitates the timely resolution of all computer related questions, problems, and requests from end-users.
The Identity Security Manager will be responsible for :
Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
#LI-Hybrid
The Identity Security Manager will be responsible for :
- Leading the team and scheduling day-to-day activities, providing work direction, career development, and conducting performance reviews. Managing staffing during normal business hours.
- Overseeing the administration and processing of all reported issues, ensuring timely response and resolution.
- Resolving complex problems escalated by staff and providing direct support to end users. Acting as a liaison between ISD staff and other hospital departments when needed.
- Recommending and implementing procedural improvements to enhance efficiency and responsiveness in the evolving technological environment.
- Providing status reports and feedback to management while collaborating closely with other hospital departments to support end-user needs.
- Demonstrating and maintaining in-depth knowledge of supported software and system requirements, recommending new technology solutions as appropriate.
- Training new staff on daily operations and departmental procedures, coordinating and scheduling end-user training sessions.
To qualify, you must have:
- Bachelors degree is required in the field of computer science programming
- 3 years of expereince is required
- 3-5 years’ experience with Identity Management systems. SailPoint preferred
- Experience managing technical staff and teams for a healthcare provider.
- Experience in managing teams in implementing and operating complex healthcare provider systems.
- Ability to manage teams and staff during high stress operational events and lead teams to resolution
- Strong communication skills including effective emails and presentations.
- Ability to communicate complex concepts and issues in terms appropriate for technical staff, management, or customers
- Strong customer focus with interpersonal skills and user empathy
- Strong problem-solving and analytical skills
- Position requires coming to the office once a month
Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
#LI-Hybrid
Status
Full-Time
Regular, Temporary, Per Diem
Regular
Standard Hours per Week
40
Office/Site Location
Boston
Job Posting Category
Information Technology
Remote Eligibility
Part Remote/Hybrid
