What are the responsibilities and job description for the Patient Experience Rep (Emergency) rotating overnights position at Boston Children's Hospital?
At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.
7pm-7:30am
Please note a 6 week/40 hours a week training commitment is required day/evening training before you go into your overnight shift.
Emergency Department
- Providing positive and effective customer service that supports departmental and hospital administrative operations.
- Scheduling patient encounters and procedures to coordinate within and across providers, departments, and institutions.
- Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or services. Responding to requests for routine information or assisting within scope of knowledge and authority. Initiating calls for emergency services as required.
- Collaborating and communicating with referring providers and practices to facilitate management of complex patient issues.
- Greeting and directing patients, families and visitors.
- Monitoring daily schedule and patient flow to optimize resource utilization and patient experience.
- Communicating with clinicians and/or supervisors and routing patients/visitors to maintain efficient patient/visitor flow.
- Serving as a liaison with Engineering, ESD, Biomedical Engineering, and Materials Management to resolve equipment, supply, cleaning and safety issues; Following through on identified problems.
- Collecting and organizing medical records, information, materials and supplies required for admissions or encounters. Preparing requisitions and other standard forms as requested by clinician or supervisor.
- Verifying, recording and processing patient demographics, insurance/payment and referral information for patient encounters. Collecting all necessary clinical documentation and information.
- Collecting, compiling and forwarding related documentation for reimbursement.
To qualify, you must have:
- Superb customer service, keen attention to detail, strong computing skills with ability to learn new software quickly and ability to work in multiple systems simultaneously. A minimum of five shifts in a six-week period are required and must include some weekend shifts. Holiday shifts are required. Training requires approximately 6-8 weeks equivalent of full time shifts.
- Ability to work independently and as part of a team.
- A high school level of educational development and preferred experience such as customer service, administrative, or experience in a health care setting. Bachelor's Degree preferred.
- The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Unit coordinator. Medical secretary. Emergency Medicine. Emergency Department. Administrative
Boston Children's Hospital requires all employees to be vaccinated against COVID-19 and Flu, (unless you are eligible for a medical or religious exemption).
Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
