What are the responsibilities and job description for the Patient experience representative position at Boston Children's Hospital?
Schedule : Per diem weekdays weeknights weekend coverage.
3 main shifts to choose from : 7a-3 : 30pm, 3p-11 : 30pm and 11p-7 : 30am
This Patient Experience Representative is 100% in office in our Surgical unit and will be responsible for :
- Patient Encounter Management : Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile patient and staff schedulesScheduling patients and supporting the patient encounter
- Check In / Check Out : Greeting and directing patients, families and visitorsMonitoring daily schedule and coordinating flow with clinicians / supervisorReconciling payments and preparing deposits, providing record of transactions in Hospital systemsFacilitating and directing communication with Financial Counseling
- Administrative : Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency servicesProviding routine clerical support as neededAdmin Support for Admissions, Discharges, and TransfersReconciliation of Patient Charts during admissions and dischargesUpdating and reconciling the Patient Monitoring System upon admission, discharges, and transfers.
To qualify, you must have :
- A high school level of education, Bachelor's Degree preferred
- Prior customer service or administrative experience preferred
- The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
- The ability to work with diverse internal and external constituencies
Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes.
Last updated : 2024-11-22
