What are the responsibilities and job description for the Scheduling Coordinator I - Radiology position at Boston Children's Hospital?
Position Description
The Department of Pediatric Radiology provides a full range of imaging services for newborns, infants, children, teenagers, young adults, and pregnant women at Boston Children's Hospital and our satellite clinics in Lexington, North Dartmouth, Peabody, Waltham, and Weymouth. We provide individualized care for each patient to obtain the highest quality images and ensure the most accurate diagnoses using the most sophisticated imaging equipment available.
The Scheduling Coordinator will:
- Schedule appointments/procedures across the enterprise in multiple areas, coordinating with the providers, locations, and families, following the department’s scheduling guidelines. Respond to patient’s concerns and needs, offering possible appointment options such as location and time.
- Enter appropriate information in hospital IT systems and coordinate care with interpreter services, when necessary.
- Collect, verify, record, and process patient demographics, insurance/payment and referral information required for patient appointments in accordance with HIPAA approved procedures. Enter the correct CPT codes to describe examinations and ICD-9/10 codes to facilitate the authorization process.
- Screen patients for potential contraindications for examination and/or location according to area needs, escalating questions and issues appropriately. Accurately fill out paper and/or electronic screening forms, when necessary.
- Answer, screen, and route telephone calls in a courteous and respectful manner following departmental guidelines. Record and forward messages and triage calls for urgent information or services. Respond to requests for routine information or assistance within scope of knowledge and authority.
- Work with others to promote and encourage each person’s contribution to the interdisciplinary team toward achieving optimal patient goals and outcomes. Provide exceptional care and exceptional service.
- Perform other duties as needed.
*Schedule will be 9:30am to 6pm*
To qualify, you must have:
- High School Diploma / GED
- Basic computer skills
- Analytical skills and judgment to interpret data and take appropriate action in circumstances and situations that vary. Contributes to a supportive team environment within and between other departments and organizations.
- Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
- Strong attention to detail, commitment to excellence, strong planning and organizational skills, using time efficiently, and prioritizing and coordinating tasks appropriately.
Status Full-Time
Standard Hours per Week 40
Job Posting Category Radiology
Regular, Temporary, Per Diem Regular
Office/Site Location Boston
Remote Eligibility Full-Time Remote
