What are the responsibilities and job description for the Surgical Scheduler II- Orthopedics position at Boston Children's Hospital?
At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.
The Surgical Scheduler II is responsible for:
- Scheduling inpatient and ambulatory surgical procedures for operating rooms according to predetermined block schedules and established policies and procedures. Preparing complete daily surgical schedules, including special equipment requirements and incorporating radiology and other non-surgical use of operating room facilities. Communicating with surgeons, secretarial staff, and admissions personnel to obtain needed information, coordinate and confirm schedules and identify special requirements for procedures.
- Notifying all referring physicians of upcoming procedures and surgeries. Identifying additional OR time for surgeon separate and apart from block time as needed.
- Recording and compiling scheduling information on hospital and departmental computer systems. Reviewing and verifying accuracy of basic patient information.
- Printing and distributing schedules to designated areas of the program.
- Identifying and communicating critical information, such as surgeon and physician availability, and special supply and equipment requests, to nursing and other appropriate staff, as necessary.
- Working with nursing, surgical, and anesthesiology staff to monitor and evaluate scheduling procedures and develop strategies to promote efficient utilization of surgical suites.
- Responding to requests for routine information or assistance from patients/parents, visitors, and hospital staff, referring inquiries requiring clinical or management judgment to appropriate personnel. Requesting clarification of assigned tasks or instructions from supervisor as necessary.
- Scheduling any consults needed prior to the surgery as requested, i.e. cardiac clearance.
- Monitoring Epic for insurance authorization for the procedures.
- Bringing high priority issues to supervisor's attention, and providing updates to supervisor in the follow-up and/or resolution of these, and/or related issues.
- Assisting with onboarding of new staff and providing ongoing support and assistance to staff
- Able to work independently without direct supervision. Provides support to level I. Training others and acting as a resource.
- Assisting in the preparation and compilation of monthly OR metrics reports, as defined by the PA or DA.
To qualify, you must have:
- High School Diploma/ GED
- Minimum 2 years of healthcare admin experience. 1 year of direct surgical scheduling experience required for external candidates.
- Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
- Analytical skills to gather and interpret data in situations in which the information or problems are relatively routine.
Boston Children's Hospital offers competitive compensation and unmatched benefits, including affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, cell phone plan discounts and discounted rates on T-passes (50% off). Discover your best.
Boston Children's Hospital requires all employees to be vaccinated against COVID-19 and Flu, (unless you are eligible for a medical or religious exemption).
Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
