Medical Office Manager

Seeking a Medical Office Manager for BCHP's Pediatric Office in Greenwich, CT. The salary of this position will be approx. $65,000-$70,000 annual, negotiable based on experience.

Essential Tasks, Duties and Responsibilities

• Be a liaison between the office and other members of the medical neighborhood
• Listen to the concerns of staff members, attempt to solve problems as they arise
• Speak with staff members about disciplinary issues when necessary, elevate to physician partners or HR department when necessary
• Hiring and termination within the practice
• Coordinate all maintenance projects for the office, including for medical equipment
• Schedule and attend monthly office medical home meetings
• Schedule and attend bi-monthly mock codes within the office
• Attend BCHP quarterly managers' meetings
• Serve as the primary administrative contact for the practice to BCHP leadership
• Maintain knowledge of patient-centered medical home transition
• Educate staff about patient-centered medical home transition
• Complete reporting for PCMH transition
• Support practice throughout entirety of PCMH transition
• Be present at office throughout the day and after hours if an emergent situation arises Supervises, trains and directs other office staff; provides cross coverage as needed
• Addresses scheduling and staffing matters to ensure adequate coverage at all times
• Coordinates and/or distributes clinical and physician schedules
• Responsible for the preparation and approval of weekly time sheets
• Ensures processes are in place for the scheduling and pre-authorization of hospital or other outpatient procedures
• Ensures a daily reconciliation of billing is completed in a timely manner; reviews the missing charges reports and investigates any outstanding bills; conducts a root cause analysis to identify reasons for missed billing and takes appropriate corrective action with his/her superiors and physician leaders to address systemic issues.
• Assists physicians with medical and fellowship appointments, calendars and arranging meetings
• Ensure office supplies are maintained at acceptable levels.
• Maintains and updates physician certificates and licenses, as necessary.
• Mentors, trains and otherwise ensures that all staff members maintain excellent customer service skills at all times.
• Mediates employee issues; serves as the primary liaison to the Human Resource Department for hires, terminations, discipline and other matters.
• Maintains the strictest confidentiality of patient information and proprietary business matters.
• Provide care in a patient-centered manner
• Attend medical home meetings
• Participate in pre-visit planning
• Demonstrate excellence in both internal and external customer service
• Ensure all medical billing is completed and tracked in accordance with established procedures
• Ensure all co-payments and other point of service collections are processed and deposited to the bank account in accordance with established procedures
• Other duties as assigned

Organizational Duties and Responsibilities

• Performs duties to support the goals and objectives of Boston Children's Health Physicians in its efforts to provide quality service and patient satisfaction
• Demonstrate continuing education by completing all required annual trainings, as stated in the Training Curriculum, including but not limited to care coordination, population health management and self-management support techniques.
• Complete annual corporate compliance training
• Understand and effectively communicate HIPAA compliance, corporate compliance and client confidentiality
• Ensure and/or remain in compliance with local, state and federal regulation

Requirements

Required

• High school degree or equivalent required

Preferred

• Bachelor’s degree in health or human services or a related field or related experience preferred
• Pediatric experience
• NextGen EMR experience
• Medical Office Management experience

BCHP will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law