Student Services Associate

Boston College Introduction

Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,484 full-time undergraduates and 5,250 graduate and professional students. Ranked 35 among national universities, Boston College has 888 full-time and 1,281 FTE faculty, 2,711 non-faculty employees, an operating budget of $1.4 billion, and an endowment in excess of $3.5 billion.

Job Description

Reporting to the Assistant Director of Student Support Services, the Student Services Associate plays a pivotal role in the Office of Student Services, which serves as the central administrative hub for Boston College’s eight schools, over 800 faculty members, and more than 14,000 undergraduate and graduate students. This on-campus position is integral to the daily operations of the office, providing essential support in a collaborative and fast-paced environment.

The Student Services Associate serves as the first point of contact for inquiries related to a wide range of services, including student registration, financial aid, billing, and auxiliary services such as parking and ID cards. Whether interactions occur in person, via phone, or email, the Associate ensures a professional, friendly, and service-oriented experience for all individuals, resolving issues promptly and effectively.

In addition to the public-facing responsibilities, the Student Services Associate also performs crucial back-end processing tasks, such as loan certification and disbursement, student account analysis, financial advising, cashiering, payment reconciliation, and first-year orientation support. Comprehensive training equips new hires with the knowledge and skills necessary to handle these duties efficiently, while the university fosters a culture of continuous improvement to ensure optimal service delivery.

Student Services Associate – 0-5 years of experience : $42,720 - $53,400

Senior Student Services Associate – 5 years of experience or more : $48,680 - $60,850

Requirements

The role demands exceptional organizational skills, attention to detail, and the ability to prioritize and manage multiple tasks simultaneously. As a key representative of the University, the Student Services Associate must possess in-depth knowledge of products and processes, along with a strong service orientation aligned with the mission of providing outstanding service to students, faculty, and the broader BC community. The Office of Student Services handles over 100,000 customer service interactions annually, making this position critical to maintaining the high standards of the office.

Closing Statement

Boston College offers a broad and competitive range of benefits depending on your job classification eligibility :

Tuition remission for Employees

Tuition remission for Spouses and Children who meet eligibility requirements

Generous Medical, Dental, and Vision Insurance

Low-Cost Life Insurance

Eligibility for both University-Funded 401k and Employer-Sponsored 403b Retirement Plans

Paid Holidays Annually

Generous Sick and Vacation Pay

Additional benefits can be found on

Boston College conducts pre-employment background checks as part of the hiring process.

Boston College is an affirmative action, equal opportunity employer. In concert with our Jesuit, Catholic mission, Boston College is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment and strongly encourages applications for women, minorities, individuals with disabilities, and covered veterans. To learn more about how BC supports diversity and inclusion throughout the university please visit the Office for Institutional Diversity at .

Boston College's Notice of Nondiscrimination can be viewed at .

Salary : $42,720 - $53,400