Global End Point Senior Manager - Apple

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

As an Apple Engineer, you'll serve as primary technical and application support for BCGx and BCG FED employees, you'll manage hardware infrastructure, provide application modification support, and conduct research and training—all with a client-centric approach as you’ll be working with client facing staff. Maintain secure device environments, and ensure all systems are configured to comply with Federal cybersecurity and data handling requirements.

Your Responsibilities Include

• Serving as the primary contact for technical assistance via phone, in-person, or remote support applications.
• Providing expert support within a Mac OS and EntraID(Azure GCC High) environment.
• Administering device policies and configurations through JAMF Pro.
• Supporting critical applications (Salesforce, MS Office 365, Zoom, Adobe Acrobat).
• Managing Mac setups and deployments for new employees using standardized hardware, images, and software.
• Taking ownership of assigned incidents, ensuring satisfactory customer resolution.
• Clearly communicating technical information to non-technical employees.
• Assisting with disaster recovery and business continuity plans.
• Collaborating daily with teammates, end-users, vendors, compliance, and stakeholders, including occasional travel.
• Compliance readiness : supporting systems and end point compliance with NIST SP 800-171 and CMMC level.
• Continuously building and enhancing IT skills and knowledge.
  
  

You're Good At

• Device Management: Administering and configuring Apple devices with JAMF Pro, zero-touch deployment, application management, and security compliance.
• FedRAMP Compliance: Ensuring system compliance with FedRAMP standards for security and data protection.
• Automation and Scripting: Using scripting languages (Shell, Python) to automate software installations, updates, and system monitoring.
• Security Enforcement: Implementing and managing security policies (File Vault encryption, firewalls, compliance).
• Support and Troubleshooting: Providing expert technical support for macOS, resolving performance, software, and network issues.
• Documentation and Training: Creating detailed documentation and delivering training sessions for technical teams and end-users.
  
  

What You'll Bring

• Bachelor’s degree in information systems, Computer Science, or related field—or equivalent experience.
• Minimum of 3 years’ experience in desktop/MacBook support for Mac OS, Office 365, and Adobe apps.
• At least 3 years' experience maintaining and enhancing JAMF Pro environments.
• Proven experience with ticketing systems for incident management.
• Certification with Apple, JAMF, and/or other equivalents.
• Must be able to obtain and maintain a U.S. government security clearance
• U.S. Citizenship Required
  
  

Who You'll Work With

• Internal IT support and engineering teams to enhance Mac and application infrastructure.
• Employees across the organization requiring technical support.
• Vendors and external partners to manage technical issues and maintain service continuity.
• IT compliance teams to meet regulatory and USG compliance requirements.
  
  

Additional info

Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG’s Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below.

• We expect total annualized compensation for Washington D.C. employees to be approximately the following:
• Base salary between $144,000.00 - $176,666.67 ; placement within this range will vary based on experience and skill level
• Annual discretionary performance bonus between 0-20%
• 5% Profit Sharing Retirement Fund (PSRF) contribution, increasing to 10% after two years of service. Contributions are vested immediately and there is no waiting period
• First year annualized target total compensation: $166,320.00 - $204,050.00
  
  

At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees – and their eligible family members.**That’s zero dollars in premiums taken from employee paychecks.

All Of Our Plans Provide Best In Class Coverage

• Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
• Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
• Dental coverage, including up to $5,000 in orthodontia benefits
• Vision insurance with coverage for both glasses and contact lenses annually
• Reimbursement for gym memberships and other fitness activities
• Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
• Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
• Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
• Paid sick time on an as needed basis
• Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.
  
  

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

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