Global IT Senior Manager - ITS Change & Program Management CoE

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

As the IT Senior Change Project Manager, you will be responsible for both managing IT Service projects and change initiatives. You will be responsible for the overall quality of the Project and Change Management processes within the IT Service function.

The purpose of this role is to improve the business experience of change rollouts and to advance our end-to-end project management capabilities across the full project lifecycle.

In this position on the PM side, you will plan and designate project resources, prepare budgets and monitor progress. You will make sure the scope of the project is sound, report regularly on the progress of the project and ensure that it is staying on its approved schedule. You will also play a key role in establishing, updating and driving the ITS roadmap.

On the CM side, you will focus on the people-side of change, including changes to business processes, systems and technology, job roles and organizational structures. Your primary responsibility will be creating and implementing change-management strategies and plans that maximize employee adoption and usage and minimize resistance. You will work to drive faster adoption, higher utilization of and proficiency with the changes that impact employees. These outcomes will increase benefit realization, value creation and ROI.

As a member of the Change & Program Management CoE, you will work with a team of IT Senior Change & Program Managers and directly report to the ITS Transformation Director.

Your Responsibilities

Change management:

• Release and Deployment Management
• Create and implement change strategies and plans that maximize employee adoption and minimize resistance
• Ensure change initiatives meet objectives on time and on budget
• Evaluate and ensure the readiness for change
• Prepare forecasts, and evaluation of the actual impact of changes
• Evaluate/Report how successfully a change was implemented
• Cooperate with project teams and further managers involved in the change
• Identify risks for resistance as well as the development of plans to address said risks
• Support and manage the necessary communication activities related to the change
  
  

Project Management

• Create and maintain project business case
• Ensure projects meet objectives and deadlines on time and on budget
• Determine and define project scope and objectives
• Develop and manage project strategies and work plans, including stakeholder assessment, communications, leadership alignment
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
• Oversee team execution in accordance with project plans, tools, and methods, and support resource planning and acquisition.
• Facilitate change management activities with cross-functional team members and stakeholders to understand and ensure adoption
• Discussing & defend the business case / project updates with various BCG governing bodies such as SteerCo, ITPSG etc.
• Gathering and analyzing information; using data to formulate both short-term day-to-day and long-term strategic plans
  
  

What You'll Bring

Education

• B.Sc. or equivalent, preferred
  
  

Experience / Knowledge

• 5-8 years of change management and related experience
• A solid understanding of how people go through change and the change process
• Experience and strong knowledge of change management principles, methodologies and tools
• Proven ability to solve problems creatively
• Experience seeing change and projects through the full life cycle
• Experience of managing change across cultures and having good operational knowledge in the IT services space
  
  

Key competencies

• Ability to effectively lead and work with project teams assembled from disparate locations and work virtually to achieve goals
• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain strong and effective working relationships
• Ability to influence others and move toward a common vision or goal
• Acute business acumen and understanding of organizational issues and challenges
• Organized with a penchant for planning strategy and tactics
• Solid communication skills, both written and verbal
• Forward looking with a holistic approach
• Planning
• Process Improvement
• Change Control
  
  

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

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