What are the responsibilities and job description for the IT Senior Director - Performance Management and Governance position at Boston Consulting Group (BCG)?
Locations: Atlanta | Boston | Canary Wharf
Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
What You'll Do
BCG is seeking an IT Senior Director, Performance Management & Governance to establish world-class visibility, measurement, and governance across our IT function. This highly strategic role will drive leadership decisions through data, ensuring IT operates at peak performance and delivers measurable value to the organization.
In this role, you will define key performance indicators, build governance frameworks, and partner with IT leaders to set ambitious targets and drive results. As a critical advisor to the CIO and IT Leadership Team, you will ensure operational excellence and continuous improvement, leveraging data-driven insights to shape strategic priorities.
We are looking for a visionary leader with deep expertise in IT, business intelligence, and organizational governance—someone who can influence at the highest levels and drive transformative change.
YOU’RE GOOD AT
This role reports directly to the Strategy & Transformation Lead, partnering closely with the CTO and CIO. You will also collaborate with senior IT leaders, working in a highly collaborative setting. This position leads a small global team.
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer. Click here for more information on E-Verify.
Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
What You'll Do
BCG is seeking an IT Senior Director, Performance Management & Governance to establish world-class visibility, measurement, and governance across our IT function. This highly strategic role will drive leadership decisions through data, ensuring IT operates at peak performance and delivers measurable value to the organization.
In this role, you will define key performance indicators, build governance frameworks, and partner with IT leaders to set ambitious targets and drive results. As a critical advisor to the CIO and IT Leadership Team, you will ensure operational excellence and continuous improvement, leveraging data-driven insights to shape strategic priorities.
We are looking for a visionary leader with deep expertise in IT, business intelligence, and organizational governance—someone who can influence at the highest levels and drive transformative change.
YOU’RE GOOD AT
- Strategic Performance Leadership
- Establish and implement IT performance management frameworks to measure, analyze, and optimize IT operations.
- Define and track key performance indicators (KPIs) and service level agreements (SLAs) to ensure IT effectiveness and efficiency.
- Drive decision-making by providing leadership with critical insights, highlighting strategic opportunities, and addressing gaps.
- Lead continuous improvement initiatives that enhance IT service delivery, operational resilience, and business value.
- Governance & Data-Driven Decision Making
- Develop and oversee governance structures that ensure accountability and transparency across IT functions.
- Address core data challenges with sustainable solutions, ensuring reliable visibility into IT performance.
- Implement data-driven decision-making processes and tools to support strategic priorities.
- Oversee IT operational governance, compliance, and risk management, ensuring adherence to enterprise standards and objectives.
- Executive-Level Influence & Communication
- Provide strategic recommendations to the CIO, IT Leadership Team, and C-suite executives, ensuring alignment between IT performance and business objectives.
- Create compelling narratives and executive materials, using data and insights to drive stakeholder buy-in and action.
- Collaborate with finance teams to assess IT spending, budget utilization, and cost-benefit analyses of IT investments.
- Proven Leadership in IT Performance & Governance
- 15 years of experience in IT, Digital, or Technology organizations, with a strong background in performance management and governance.
- Demonstrated success in leading performance strategy in complex, matrixed organizations.
- Experience driving enterprise-wide measurement and governance programs that create tangible business impact.
- Strategic Decision-Making & Execution
- Track record of leading strategic decisions from conception to execution in a highly dynamic environment.
- Ability to translate data insights into high-impact executive decisions.
- Adept at influencing and mobilizing teams across functions to drive measurable improvements.
- Executive Presence & Communication
- Exceptional storytelling and presentation skills, with experience engaging senior stakeholders, including the C-suite.
- Expertise in developing high-quality strategic materials (e.g., PowerPoint presentations, reports) that drive action and alignment.
This role reports directly to the Strategy & Transformation Lead, partnering closely with the CTO and CIO. You will also collaborate with senior IT leaders, working in a highly collaborative setting. This position leads a small global team.
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer. Click here for more information on E-Verify.
