What are the responsibilities and job description for the Warehouse Associate and Jr. Service Technician position at Boston Document Systems, Inc.?
Job Type
Full-time
Description
Boston Document Systems (BDS) redefines today's office with highly innovative and cutting-edge equipment solutions that maximize printing, copying and document production efficiencies for clients nationwide. We have redefined preventive maintenance and how to maximize system uptime incorporating unique hardware / software solutions creating an unbeatable new level of reliability, service, diagnostics, and repair. Our market presence is defined and our strategies uniquely optimal with tremendous momentum.
The Opportunity
BDS is looking for a dedicated Warehouse Associate & Jr. Service Technician. As a Warehouse Associate & Jr. Service Technician you will be trained to troubleshoot and repair office copiers and printers at the Marlboro warehouse or onsite at a customer location. Responsibilities include, removing parts and accessories off machines to refurb or replace them and thoroughly clean the inside and outside of the machines. The associate will refurbish machines, parts, and accessories for customer installations and for technicians that need to replace equipment at a customer location when needed. The associate will program and test the equipment to ensure the machine is working properly. Once fully trained in the Jr. Service Technician role, the associate will be required to travel to customer sites and troubleshoot and repair machines while providing great customer service.
To be successful in this position you should be a team player, highly organized, and have proficient computer skills.
Your Impact at BDS -Essential Tasks and Responsibilities
- Machine refurbishment
- Shipping / receiving
- Assist in assuring a safe work environment
- Operate pallet jacks / ability to obtain forklift certification
- Adhere to warehouse standard operating procedures
- New Equipment Builds
- Warehouse cleanliness and upkeep
- Cycle Counts when necessary
- Computer skills and able to understand and follow machine manuals
- Manage accurate inventory of tools, parts, and supplies.
- Run machines to test parts functionality.
- Assemble machines as per specifications with hand and power tools and measuring devices.
- Troubleshoot equipment and identify malfunctions and causes.
- Conduct preventive maintenance and calibration of office equipment.
- Advise customers on equipment operation and maintenance.
- Extend outstanding support by meeting customers' needs on time.
- Investigate and resolve advanced, high-level maintenance and repair issues at the Marlboro warehouse and offsite at client locations.
- Pays attention to detail, is dependable, productive, works well in a team setting
- Establish relationships with clients.
- Maintain professional appearance, and personal conduct always
- Customer interaction and always maintaining professionalism
- Mechanical aptitude
- Ability to properly use MobileTech app
- Great communication skills with team members and customers
Requirements
What You will Need to be Successful
Travel : Travel while working in the warehouse is required if emergency parts / toner deliveries are needed for down machines at customer sites. Once fully trained as Jr. Service Technician, daily travel is required to service customers' machines onsite as needed within an assigned, dedicated territory within New England.
What BDS Brings to the Table
Company Website : Bdsdoc.com
This job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
Our company believes that a team with diverse talents and experiences helps us deliver high quality, creative, and innovative services to our clients and fellow employees. We are committed to recruiting and retaining a workforce where all feel safe and valued, the uniqueness of every individual is respected, all are encouraged to participate and contribute, and all have equal access to opportunities.
Boston Document Systems is an equal opportunity employer.
Salary Description
21-$23 Houlry
Salary : $21 - $23