What are the responsibilities and job description for the Client Relations Specialist position at Boston FAM | d.b.a. Furniture & ApplianceMart and Ashley?
About You
To succeed in this role, you should have:
- A Bachelor's degree in business administration, marketing, psychology, organizational leadership, or a related field.
- Minimum 3-5 years of experience in customer experience, customer service leadership, or a related field.
- Certified Customer Experience Professional (CCXP), Project Management (PMP), Six Sigma or Process Improvement Certification.
- Proficiency in customer experience tools, CRM software, and learning management systems (LMS).
