What are the responsibilities and job description for the Customer Experience Professional position at Boston FAM | d.b.a. Furniture & ApplianceMart and Ashley?
Brief Description
Are you motivated to support others and passionate about providing a positive customer experience? Join our Customer Experience Team at Ashley HomeStore! We are hiring a full-time Customer Experience (CX) Professional to provide administrative support in our store operations office.
At Ashley HomeStore, we take an enterprise approach to ensure we are available at every customer touch point – from point-of-sale to delivery, and beyond. As a Customer Experience (CX) Professional, you will support the completion of customer orders throughout Wisconsin, both in-person and over the phone!
Your responsibilities will include:
BostonFAM is not your typical retail furniture company. We're a employee-owned business that's committed to helping our customers create amazing rooms. But that's not all we do. We're also passionate about personal and professional development. We believe in empowering our employee-owners to reach their full potential by offering a supportive culture, one-on-one coaching, comprehensive training, and valuable resources. At BostonFAM, we know that when our team members thrive, our business thrives too.
Our success is built on the success of our employee-owners. We're proud to be a family of brands that includes Ashley Furniture, Ashley Outlets, and Furniture & Appliance Mart. But what really sets us apart is our unique company culture. We're not just a place to work - we're a community of individuals who are dedicated to helping each other achieve our dreams and goals.
What we offer:
Create an Experience:
We are looking for individuals with:
BostonFAM is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected.
Are you motivated to support others and passionate about providing a positive customer experience? Join our Customer Experience Team at Ashley HomeStore! We are hiring a full-time Customer Experience (CX) Professional to provide administrative support in our store operations office.
At Ashley HomeStore, we take an enterprise approach to ensure we are available at every customer touch point – from point-of-sale to delivery, and beyond. As a Customer Experience (CX) Professional, you will support the completion of customer orders throughout Wisconsin, both in-person and over the phone!
Your responsibilities will include:
- Represent our company with effective customer communication.
- Administrative support of customer orders created by our sales and operations teams.
BostonFAM is not your typical retail furniture company. We're a employee-owned business that's committed to helping our customers create amazing rooms. But that's not all we do. We're also passionate about personal and professional development. We believe in empowering our employee-owners to reach their full potential by offering a supportive culture, one-on-one coaching, comprehensive training, and valuable resources. At BostonFAM, we know that when our team members thrive, our business thrives too.
Our success is built on the success of our employee-owners. We're proud to be a family of brands that includes Ashley Furniture, Ashley Outlets, and Furniture & Appliance Mart. But what really sets us apart is our unique company culture. We're not just a place to work - we're a community of individuals who are dedicated to helping each other achieve our dreams and goals.
What we offer:
- Personal and Professional Development opportunities
- Employee Stock Ownership Plan (ESOP)
- Paid-Time Off
- Paid birthday holiday
- Paid Parental Leave
- Generous product discount
- 401K retirement plan with company match
- Health, Life, Dental, and Vision Insurance
- Long, short term disability insurance
- Fun company activities - involvement in the community!
Create an Experience:
- Support customers in person and over the phone.
- Answer general inquiries.
- Maintain CX Store Operations standards.
- Virtual partnership with our enterprise CX Team.
- Operate customer communication technology.
- Assist sales professionals in completing orders for fulfillment.
- Troubleshoot and provide resolution paths.
- Schedule customers for pick-up and delivery.
- Daily cash balancing.
- Processing payments.
- Submit financing paperwork.
We are looking for individuals with:
- The ability and willingness to work retail hours, including evenings, weekends, and some holidays.
- Ability to demonstrate Teamwork.
- Experience handling and resolving reoccurring problems.
- A growth mindset and ability to learn new skills.
- Experience with written and verbal communication skills.
- Experience with keyboarding skills and basic Microsoft Word skills.
- The desire to be part of a fun environment of dedicated employee-owners.
BostonFAM is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected.
