Cruise Host/Hostess - Odyssey & Spirit of Boston

Boston Harbor City Cruises is seeking Cruise Hosts for our operation in Boston, MA.

Salary Range: Starting at $16/ hour

About You

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About The Opportunity

The successful Host assists the Restaurant Manager on duty with the day-to-day activities of the front-of-the-house to ensure consistently high levels of quality, service and guest satisfaction while maintaining a high level of profitability.

Essential Duties & Responsibilities

• Provide exceptional hospitality to guests and coworkers.
• Responsible for creating and maintaining a safe work environment aboard the vessel, focusing constantly on the safety of all guests and shipmates.
• Actively participate in meetings including the Manager pre-cruise briefing.
• Oversee the setting of assigned deck(s), including package assembly & placement, and sidework & section assignments.
• Assist with the warm and efficient greeting and seating of guests when they arrive.
• Coordinate buffets and table invitations on assigned deck(s).
• Assist Servers and Server Assistants with table service.
• Maintain a high level of energy and a positive attitude.
• Lead by example, by remaining consistently professional and positive in front of staff, and maintaining a positive attitude.
• Comprehensive knowledge of all F&B Menu items, packages & POS systems.
• Interact with guests using scripted approaches.
• Participate in all entertainment as scripted.
• Table touch all individuals on deck, and meet all group leaders.
• Participate and lead post cruise clean up; assign duties, and ensure the completion of all side work.
• Participate in the “Bye Bye” line.
• Perform a walk-through inspection with manager(s) at the completion of each cruise to ensure proper deck arrangement and sanitation.
• Check in with managers following the cruise to address any issues or situations, and to offer solutions to problems.
• Be prepared to begin work at scheduled time.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Additional job duties as assigned.
  
  
  

Requirements & Qualifications

• High school diploma or equivalent required.
• Must be at least 18 years of age.
• Will work for extended periods of time without sitting.
• Required to lift furniture and other heavy items such as bus tubs up and down stairs.
• Strong customer service, organization, and interpersonal skills.
• Maintain a high level of organization, detailed oriented and meet deadlines.
• Handle multiple tasks/projects at one time.
• Establish and maintain effective working relationships as required by job responsibility.
• Listen effectively, assess the situation, determine relevant issues, & suggest solutions.
• Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites.
• Must be able to effectively understand and convey written and verbal information to coworkers and
• Maintain uniform and personal grooming in compliance with appearance standards.
• Will be required to be available for work nights, weekends and on all major holidays.
  
  
  

About Us

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25 brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.

Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations.