DIRECTOR OF DEVELOPMENT OPERATIONS

Who We Are :

Since 1985, BHCHP's mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community's most vulnerable-and most resilient-citizens.

From our earliest days as a program, we have always sought to do work that is transformational : recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.

Job Summary :

Hours : Monday- Friday; some evening and weekend work as required

Union : No

Union Name : None

Patient Facing : No

Our dedicated clinical and non-clinicl staff members work hard to bring the mission alive. To do that we need the support of our generous donors. Are you inspired and motivated to make a life changing difference for thousands of people experiencing homelessness? Then, this may be the opportunity you were waiting for!

The Director of Development Operations will play a crucial role in advancing the mission of the Boston Health Care for the Homeless Program (BHCHP) by overseeing and executing strategies to enhance annual giving outreach. This position will involve comprehensive planning and analysis to ensure fundraising goals are met, while developing innovative approaches to maximize financial support through various giving vehicles such as appeals, fundraising events, and monthly giving programs. The director will provide leadership and hands-on support to key team members, including the Special Events Manager and Development Operations Manager, and will serve as the primary point of contact for the Emerging Leaders Board leadership. This role requires a strategic thinker with a proven track record in nonprofit fundraising, exceptional leadership abilities, and a passion for making a difference in the community.

Responsibilities : Annual Giving :

Work with Director of Corporate and Foundation Relations, Director of Major Gifts and Chief Development Officer to create, execute and evaluate a donor relations strategy with the goals of increasing financial support for BHCHP, strengthening donor relationships, and broadening our circle of influence with targeted sectors including the next generation of givers by :

• Creating new initiatives to promote donor retention and inspire further giving;
• Executing direct mail and social media strategies as part of BHCHP's goal to increase donor retention, acquisition, and increased giving.
• Developing donor retention plans to revitalize lapsed and LYBUNT donors.
• Collaborate with Communications staff and Development Team to develop and closely monitor an annual timeline of compelling fundraising materials and content including appeals, hard copy newsletters, annual stewardship report, and monthly e-newsletters.
• Work with the Development Operations Manager to plan, run reports, monitor, and analyze the monthly performance of BHCHP's fundraising outreach to individual donors, including segmentation, prospect research and relationship management.
• Work closely with Development Operations Manager, Director of Major Gifts and Chief Development Officer to identify major gift prospects in the annual giving prospect pool.
• Work in partnership with the Development Operations Manager to ensure timeliness and accuracy of donor acknowledgements, financial reporting, donor mailing lists and customer service for donor inquiries.
• Develop and implement strategies to grow our Hope & Dignity Society of donors giving on a monthly basis.
• Oversee all in-house development department functions such as acknowledgments, database management, donor research, mailings, and special events.

Events Management :

Emerging Leaders Board :

Secondary Responsibilities :

Supervisory Responsibilities :

Qualifications :

Education and Experience :

Skills and Abilities :

Compensation and Benefits :

Does this amazing opportunity interest you? Then we'd love to hear from you.

As an equal opportunity employer, Boston Health Care for the Homeless Program is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.

Covid-19 Vaccination : Proof of Covid-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to.

Please Note : Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas.

Salary : $105,000