Director of Resident Programs & Services

Unit: Senior Management

Department: Operations

Grade: 15A

Salary Range: $101,228.03 - $131,407.64

Posting Date: Wednesday, February 26, 2025

Application Deadline: Wednesday, March 12, 2025

Application Procedure: Please submit a cover letter and resume detailing your qualification. No phone calls or letters. Submit your resume, cover letter, and any additional materials to jobs@bostonhousing.org. Deadline: Wednesday, March 12, 2025. Please be sure to identify the position you are applying for.

General Description

ABOUT US:

Boston Housing Authority (BHA) fosters sustainable communities by providing quality affordable housing, bringing stability, opportunity, and peace of mind to thousands of low and moderate-income families across Greater Boston and the City of Boston as a whole. As the largest provider of affordable housing in Boston, one of the most expensive cities in the country, BHA understands housing as a crucial platform for individual, household, and community stability. Through its Public Housing communities and Section 8 rental assistance programs, BHA provides housing assistance and services to more than 58,000 low and moderate-income households, including families with children, older adults, and individuals with disabilities. In all aspects of our operations, internally and externally, BHA is committed to breaking down the barriers to racial equity and justice in housing and related fields that disproportionately impact Black, Indigenous, and people of color (BIPOC) communities.

Diversity And Inclusion

As a proud to be an Equal Opportunity Employer, qualified applicants receive consideration for employment without regard to race, national origin, age, sex, religion, physical or mental disability, genetic information, sexual orientation, gender identity, gender expression, marital status, and military and veteran status, or any other basis protected by local, state or federal law. To the greatest extent possible, it is the policy of BHA to give preference in employment to BHA residents, leased housing residents, and low-income persons. As a housing authority, we recognize the historical role that residential racial segregation has played in the City of Boston. The BHA of today and in the future will actively address and dismantle barriers to becoming a diverse, equitable, and inclusive city.

About The Job

Under the direction of the Chief of Programs and Compliance, the Director of Resident Programs & Services, is a seasoned social worker with an MSW, who will direct and manage the Resident Services Programs for BHA’s housing communities, including program and resource development activities. The role will work with outside social, medical and other service providers to help identify and bring a catalog of services to residents. The Director of Resident Programs & Services will also direct all Resident Service Coordinators and MSW graduate students under contract.

Duties & Responsibilities

• Develop vision and priorities for resident programming and service at BHA housing communities.
• Develop key metrics and performance tracking for resident service provision.
• Support the development of targeted programming for youth and older adults at BHA housing communities.
• Works with non-profit social services, medical and other service providers to bring services to developments.
• Develops, maintains, and updates directories and listings of community resources for use by both staff and residents.
• Seeks funding opportunities and collaborate with other departments to write grants for resident services and programs.
• Ensure all at-risk tenants' issues are identified, addressed, monitored and reported to the outside agencies as required.
• Host MSW graduate student interns to build up their clinical skills and help expand services to residents.
• On-the-ground engagement component – seeing what services are being provided to be able to assess effectiveness
• Manages and supervises contracts with outside service providers.
• Develops and maintains meetings with service providers, staff and residents.
• Works with other agencies, including City, State and Federal departments to maximize appropriate service to residents.
• Capable of building and maintaining positive relationships with a wide variety of stakeholders, including but not limited to, residents, senior staff, volunteers, interns, and community partners.
• Develop and maintain effective relationships with local government officials, community groups, funding sources, and community leaders, including participating and representing at forums, public meetings, and community coalitions.
• Assesses staff development and training requirements making recommendations to.
• Take the lead in making recommendations to the for ways to improve coordination and integration of programming, including community outreach and partnerships.
• Directs and supervises the work of the resident service coordinator contracts and in-house Service Coordinators.
• Works with Resident Service Coordinators to establish new relationships with community-based and other organizations in the interest of further developing services provided.
• Act as a resource and provide support to the Resident Service Coordinators including holding, at minimum, four (4) meetings annually with all Resident Service Coordinators and resident service contractors to discuss relevant issues and service delivery.
  
  

Minimum Qualifications & Experience: Master’s Degree in Social Work or related field and at least 8 years progressively responsible experience in managing social services programs is required. Experience working with elderly and frail populations required. Excellent oral and written communications skills. Experience in supervision, budgeting and management required.

Bha Benefits

BHA’s generous benefits package includes 14 paid holidays, 4 personal days, 3 weeks of vacation, 3 weeks of paid sick leave, MBTA discount, participation in the City’s pension plan, and healthcare through the Commonwealth, and much more.

An Equal Opportunity Employer

Bilingual candidates are encouraged to apply.

Please submit a cover letter and resume to: jobs@bostonhousing.org

Please be sure to identify the full name of the position your are applying for.

Thank you.