What are the responsibilities and job description for the CX Continuous Improvement & Learning Sr. Manager position at BOSTON INC?
The CX Continuous Improvement & Learning Sr. Manager is responsible for driving process improvement initiatives across the company while developing and delivering learning content to support employee growth and operational excellence. This role will create standard work, develop training materials, and provide coaching support to enhance team performance and service delivery. The role is highly engaged in-store, in operations, and in the office, ensuring direct interaction with frontline teams to drive improvements where they matter most.
Primary Responsibilities:
- Leading continuous improvement initiatives across the company, identifying opportunities for efficiency and effectiveness.
- Creating, documenting, and maintaining standard work processes to ensure consistency across teams.
- Developing learning content, including training programs, job aids, and process guides, to support employee development.
- Coaching and mentoring employees to enhance performance and drive a culture of continuous improvement.
- Measuring and analyzing process improvements to ensure sustainability and ongoing refinement.
- Partnering with leadership to align continuous improvement and learning efforts with business objectives.
- Leading management changes in efforts to ensure successful adoption of new processes and training initiatives.
