Patient Services Representative - Bi-lingual

Patient Services Representative

With more than 150,000 babies born since 1986, Boston IVF is one of the most experienced fertility centers in the world. We proudly offer the most innovative fertility treatments, groundbreaking reproductive technologies – and so much more. We diagnose the most difficult cases. We instill hope. We offer advice and a shoulder to lean on when our patients need it most. Our sole mission is to provide individuals and couples with the best chance for a successful pregnancy – and each day we cherish the bonds we form with our patients.

We currently have Full Time openings for Patient Services Representatives in our Waltham fertility center.

The Patient Services Representative communicates directly with individuals and couples who are interested in learning more about their fertility treatment options and the services offered at Boston IVF. This role is 100% phone-based and is the perfect opportunity for those who value advising individuals of their treatment options. Responsibilities include fielding phone and web inquiries from individuals who would like to know more about Boston IVF’s fertility treatment services, need basic pre-treatment path advice, or would like to book an appointment.

The role requires excellent telephone and customer service skills, empathy, professionalism, computer skills, and a willingness to learn more about fertility care and the state-of-the-art options that are available to individuals and couples looking to start a family.

Join our Dynamic Team who love working here !!!

Essential Duties and Responsibilities:

• 100% telephone interactions
• Fielding phone and web inquiries from individuals who would like to know more about Boston IVF’s fertility treatment services
• Provide general pre-treatment path advice, treatment/technologies info, and Boston IVF-practice information
• Schedule initial consultations in scheduling system
• Reporting and tracking of all patient referral sources and interactions
• Processing and tracking new patient paperwork, medical records, and insurance referrals

Job Requirements and Skills:

• Upbeat, professional phone manner
• High School Diploma (minimum)
• 1-2 Years Customer service experience
• Proficient in Microsoft Office Suite (2 years minimum experience)
• Call center experience working directly with patients 1-on-1 a plus (but not required)
• Healthcare environment a plus (but not required)
• Experience with customer relationship management software a plus, specifically Salesforce (but not required)
• Flu Vaccinations required
• Fluent in Spanish and Portuguese

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person