Concierge Lounge Attendant (Friday & Saturdays 4:00 PM to 8:30 PM)

About Us :

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

Location Description :

At the Boston Marriott Burlington, we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Global Hospitality at the Boston Marriott Burlington can mean for you!

Overview :

Are you a customer-centric, energetic individual who thrives on creating memorable experiences for others? We are currently seeking a Concierge Lounge Attendant to join our dynamic team and elevate our guest services to new heights. If you possess exceptional communication skills, a positive attitude, and a passion for hospitality, this may be the perfect opportunity for you!

Responsibilities :

As a Concierge Lounge Attendant, your primary responsibility will be to enhance the overall guest experience by providing exceptional service and personalized attention in our exclusive Concierge Lounge. Your day-to-day tasks will include :

Welcoming guests with a warm and friendly demeanor, ensuring they feel valued and appreciated from the moment they enter the lounge.

Assisting guests with check-in procedures, offering refreshments, and ensuring their needs are promptly met.

Offering recommendations and information on local attractions, restaurants, events, and activities to help guests make the most of their stay.

Maintaining the cleanliness and organization of the lounge area, ensuring it remains a comfortable and inviting space for all guests.

Monitoring and restocking food and beverage supplies, ensuring an uninterrupted and delightful guest experience.

Actively engaging with guests, building rapport, and anticipating their needs to proactively provide assistance.

Addressing guest inquiries, requests, and complaints promptly and professionally, ensuring their concerns are resolved to their satisfaction.

Keeping up-to-date with hotel services, promotions, and events to provide accurate and relevant information to guests.

Contributing to a positive team environment by supporting fellow colleagues and cooperating in a seamless service delivery.

Qualifications : Qualifications :

Previous experience in a customer service or hospitality role is preferred.

Exceptional communication and interpersonal skills, with the ability to connect with guests from diverse backgrounds.

Strong problem-solving abilities and the capacity to handle challenging situations with tact and diplomacy.

An enthusiastic and proactive approach to customer service, always willing to go the extra mile to exceed guest expectations.

Ability to multitask and prioritize responsibilities effectively, even during peak hours.

Flexibility to work various shifts, including weekends and holidays.

Knowledge of local attractions, events, and amenities is a plus.