Job Description
Job Description
All Boston Mutual employees who interact with our policyholders, our producers and our BML associates embrace the principles of our brand and service philosophy. We are all brand ambassadors. Both our words and our behaviors matter. We share a common service philosophy and pride ourselves in living the BML brand promises every day, one interaction at a time.
The following statements represent what Boston Mutual stands “FOR” – it is what makes us different and better in the market we serve.
- We are FOR being a progressive life insurance company dedicated to offering financial peace of mind to working Americans and their families.
- We are FOR providing practical and affordable products designed for those we serve.
- We are FOR making it easy to secure a level of financial protection with a portfolio of products – beginning with life insurance – via enrollment and billing options at the workplace.
- We are FOR providing a personalized customer experience to our policyholders and producers.
- We are FOR acting in the best interests of our policyholders, producers, employees and the communities in which we live and serve – representing the goodness of mutuality in all we do.
We do our best to :
Demonstrate a desire to assist.Listen to understand and respond empathetically.Explain things in a manner that is easy to understand.Be knowledgeable students of our business.Take full ownership to resolve questions and issues.Be professional, polite and courteous.Leave our customers and associates “better than where we found them.”The Senior UAT (User Acceptance Testing) Specialist will lead advanced testing activities for the Policy Administration System implementation. The Senior UAT Specialist will play a key role in defining testing strategies, developing complex test cases, and ensuring system functionality meets business and technical requirements. The Senior will lead collaboration between the UAT team, business testers, and vendor, while also providing mentorship to junior UAT members. This position ensures the smooth execution of the testing process, prioritization of defects, and continuous improvement of UAT methodologies.
RESPONSIBILITIES
Test Strategy and Planning : Develop UAT test plans, test cases, and scenarios ensuring alignment with business goals and system requirements.Test Case Development and Execution : Lead the creation and execution of high-priority test cases, including functional, non-functional, and end-to-end scenarios.Defect Management : Lead the defect triage process, prioritize issues, perform root cause analysis, and track defects using a defect management system.Mentorship and Leadership : Provide guidance to junior UAT team members on test case development, best practices, and issue resolution.Collaboration : Work closely with business testers and technical teams to ensure system changes are well understood and testing is aligned with business requirements.SOP and Training Material Development : Assist in creating Standard Operating Procedures (SOPs) and training materials to ensure clear user adoption and system understanding.Continuous Improvement : Implement and recommend best practices to enhance test coverage, process efficiency, and UAT team effectiveness.Other Duties :
Create an inspiring team environment with an open communication culture.Provide day-to-day operational guidance and support to team to ensure a high level of performance.Listen to team member feedback and resolve issues and conflicts that arise.Delegate tasks and set deadlines.Collaborate with other teams to share best practices and achieve established goals.Recommend, develop and implement policies and procedures which will enhance performance.Discover specific areas of training and provide ongoing support and coaching.REQUIREMENTS
Experience : 5 years in UAT or QA with a focus on large system implementations, preferably in life insurance or financial services. Proven leadership experience in UAT processes and team management.Skills : Expertise in UAT methodologies, defect tracking, root cause analysis, and regression testing. Strong collaboration, problem-solving, and communication skills. Experience with SOP development and training material creation.Proficiency in test management tools (e.g., JIRA, HP ALM). Familiarity with Policy Administration Systems or related insurance software is preferred.Qualifications
Education : High School Diploma required; Bachelor’s degree preferred.
Experience : Minimum of 5-7 years of experience in Worksite or Group services or a related area.
Knowledge Requirements :
Excellent written / verbal communication skillsStrong understanding of UAT processes, testing methodologies, and defect tracking.Ability to write detailed test cases based on business requirements and user stories.Excellent problem-solving and analytical skills, with attention to detail.Experience assisting in the creation of SOPs and training materials for end-users.Strong communication skills to collaborate effectively with UAT team members, business testers, and vendor.Strong computer skills using MS Office.Hybrid Work Model
At our Canton location, employees will be on site Monday - Thursday starting 5 / 1 / 23. At our Omaha location, employees will be on site 2 days per week.
Boston Mutual is an equal opportunity employer, and does not discriminate on the basis of race, color, age, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, disability, military service, veteran status, family status, pregnancy, or any other characteristic protected by federal or state laws. Boston Mutual is a drug-free workplace.
LI-Hybrid
