Office Coordinator (Front Desk) - Full-Time or Part-Time

• Greets all patients upon arrival in a friendly manner
• Maintains a welcoming and pleasant front desk environment
• Serves as a receptionist and coordinator of patient flow
• Prepares clinic and checks insurance eligibility ahead of appointment date
• Requests and obtains referrals
• Responsible for collecting co-payments and accurate reconciliation
• Assures quality patient care by promoting effective communication and teamwork through the organization

The ideal candidate is someone who is proactive, personable and works well with others. There may be circumstances where coverage is needed in our other locations (Cambridge and Chestnut Hill) so we value flexibility and a positive attitude. Orthopaedic experience and prior working knowledge of athenahealth, EPIC and Ambra are preferred.

Compensation is commensurate with healthcare experience. The overall practice hours of operation are Monday-Thursday 8:00am-5:00pm and Friday 8:00am-4:30pm.

QUALIFICATIONS
Education
Minimum: High school education or equivalent. Associate’s degree in business or applicable field of study a plus.
Preferred : Bachelor’s degree in Business, Health Care Administration, or applicable field of study.

Related Experience
Minimum: Up to and including one year of experience in a medical office. Training or experience with managed care insurance plans a plus. Medical terminology knowledge a plus.
Preferred: Three years of medical office experience. Extensive managed care insurance and referral procurement knowledge.

Other Knowledge, Skills and Abilities
Minimum: Must be able to type 30 words per minute. Ability to communicate effectively, in written and verbal formats. Excellent customer service skills. Ability to deal with people with diverse backgrounds and educational levels. Effective problem solving skills. Ability to manage high phone call volume and to remain organized and composed. Ability to work in team-oriented environment. Must handle patient information in a confidential manner.
Preferred: Anatomy and Physiology coursework preferred. Conflict resolution training preferred.

Computer Competency
Shows how to use (through a competency assessment) a standard desktop and windows based computer system, including a basic understanding of email, e-learning, intranet and computer navigation. Ability to use other software as required to perform the essential functions of the job.

Physical/Mental
Minimum: Sitting for extended periods of time. Extensive computer work. Frequent standing, walking. Occasional bending, stooping, twisting. Ability to hear speech, speak, utilize near-far vision and fine motor skills. Ability to perform continuously detailed tasks with frequent interruptions and work prioritization.  

WORKING CONDITIONS
Works under tight deadlines and manage multiple tasks at the same time while showing respect and courtesy to each individual. General office conditions.                                                                                                                                
ORGANIZATIONAL EXPECTATIONS
•    Flexibility – Demonstrates exceptional ability and willingness to take on new and additional responsibilities. Embraces new ideas and cultural differences while managing competing priorities.
•    Accountability – Willingly accepts personal responsibility for attendance, punctuality, decisions, actions, attitudes and behaviors which contribute to the overall effectiveness of the organization. Communicates effectively, follows through on assignments, uses resources efficiently, participates in learning opportunities and treats others with respect and dignity.
•    Excellence – Serves as a role model and performs job responsibilities to the highest standards in every situation. Delivers “Something More” that ensures a more complete and personally satisfying experience for every patient.
•    Focus – Understands and demonstrates behaviors consistent with the mission and values of the organization while contributing to the overall success of the strategic plan. All actions are rooted in providing excellent patient care and superior customer service.

SYSTEMS AND INFORMATION
To ensure appropriate utilization of Protected Health Information (PHI) associated with the Health Insurance Portability and Accountability Act (HIPAA) and Boston Ortho Confidentiality of Information Standards, as well as other regulatory entities, individuals employed in this position will be granted systems and information access as appropriate for this position.

DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by the people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The listed duties may be changed at the discretion of the incumbent’s supervisor.