IT Business Support Specialist

Primary Purpose of Position:

Serve as the primary administrative support lead for a dynamic and collaborative IT team. Directly manage the business processes for services and solutions identified below, provide administrative support in managing external vendors including procurement, invoice and accounting support when needed, work with the Service Desk team in provisioning and troubleshooting mobile devices, and lead process efficiencies in BXP’s engagement with IT vendors and solution providers. Support processes and projects across IT customer services.

Essential Functions:

IS Team Support/Project Coordination

• Proactively manage projects and assignments for members of IT leadership team.
• Coordinate department meetings, conference calls, and events, including the annual IS Summit.
• Coordinate the provision of services in partnership with Office Services. Serve as the liaison for all facilities management projects and/or issues.
• Maintain departmental contract files.
• Perform assignments in support of IS projects up to and including research, configuration work, implementation services and issue resolution. Conduct research on new technologies and services.
Oversee documentation of new or revised processes or workflows for the IS department.

Mobile Device Services

• Administer support for mobile device services and serve as the primary account manager. Coordinate device purchases, implementations, deactivations, and account audits.
• Assist BXP employees and services providers with mobile device setup or service-related issues including access to corporate applications requiring multi-factor authentication.
• Monitor usage statistics and expenses. Provide training and support to our end-users on new mobile devices.
Ensure that device recycling programs are followed.

IT Services - Other

• Provision and/or administer support for services including but not limited to audio/video conferencing, music/content management services, online collaboration tools, and telecom services.
• Provide support for MRI Angus including but not limited to employee property changes, work order routing rules, and training.
• Manage vendor account and relationships. Monitor usage statistics and expenses.
Assist with researching invoice related questions from the Accounting team.

Technical Activities

• Work with other teams within IT in the management and maintenance of configurations and services.
• Provide support for report generation and analysis across various platforms including but not limited to ServiceNow, Rapid7, and Forescout.
• Provide AV support in BXP Conference Rooms.
• Provide support for DocuSign platform.
Perform IS Department page updates on BXP Connect as needed.

Training Coordination

Assist with the design, scheduling, and/or communication of sessions for BXP Learning and BXP Talk Series. Track and manage enrollment and set up.

Requirements and Qualifications:

• High school diploma or equivalent educational certificate required; a BA/BS Degree strongly preferred.
• 2 years of progressively responsible administrative and end user support experience strongly preferred.
• Excellent verbal and written communication skills. Ability to effectively interface with all levels of employees.
• Excellent organizational skills with ability to set priorities; manage multiple projects and meet project deadlines. Attentive to detail and methodical in solving problems.
• Demonstrated commitment to and proficiency in customer service culture. Exhibit and champion excellence in work and willingness to embrace change.
• Possess an aptitude toward learning technical concepts. Be results-oriented and a quick learner in supporting new products and technologies.
• Possess a strong working knowledge of Windows 10, Microsoft Teams, and Microsoft Office.
• Ability to multitask and prioritize a heavy workload in a fast-paced, constantly changing environment is required. Demonstrated practical, hands-on, “can-do” approach.
• Demonstrated ability to work proactively, independently, achieve results without close supervision, and work effectively as part of a team is essential.
Flexibility with schedule and ability to work beyond regular business hours.

Physical Requirements:

• Involves work of a general office nature usually performed sitting such as operation of a computer.
• Involves work of a general office nature usually performed standing such as operation of a fax and printer.
• Involves movement between departments to facilitate work.
Involves lifting to install and/or relocate computers and monitors. Must be able to lift 30 lbs.

Internal and External Contacts:

This position will interact internally with various levels of management and employees at BXP and will require the successful candidate to represent BXP with the highest levels of integrity and professionalism to our outside partners.

Reporting Structure:

This position reports to the VP, IT Services, who provides supervision and guidance, and coordinates, evaluates, and monitors work performance on a periodic basis.

BXP is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.