What are the responsibilities and job description for the 2025 Mobility Assistant - Elevator Operator position at Boston Red Sox?
DEPARTMENT OVERVIEW:
The Event Operations Team at the Boston Red Sox is committed to creating a friendly, inclusive, and memorable experience for every fan that comes to an event at Fenway Park. Our team consists of five groups that work as one to ensure our fans have an outstanding time at Fenway Park. Our commitment begins at the gates with our Ticket Takers, a ride on the elevator with our Elevator Operators and the directions given from our Greeters and Ushers to your seats. To close it out, our Quality Control team ensures your experience, wait time for concessions and the cleanliness of Fenway Park is at the highest standard. All of these groups work together to ensure that each fan is taken care of and satisfied with their experience at the park.
POSITION OVERVIEW:
Elevator Operators are a part of the Mobility Assistance Team and are responsible for monitoring one of the five elevators in Fenway Park during baseball games and concerts (and other smaller events where operators are needed). The Elevator Operators greet all fans that come into the elevator and direct fans to their seats accordingly as well as answer any other miscellaneous questions. In addition, some Mobility staff provide assistance to fans who request wheelchair aid to get to and from their seats as well as monitor the Family restrooms located inside Fenway Park. The Event Operations team conducts periodic evaluations of team members' job performance to ensure alignment with our team’s standards
“Please note that before the start of the 2025 season, you will be responsible for attending and completing our New Hire, All Staff and TEAM Trainings prior to your first day of work.”
CHARACTERISTICS / QUALIFICATIONS:
- Must be 18 years of age or older
- Ability to work 65 Red Sox games and 75% of concerts.
- Ability to commute to Fenway Park and ability to provide own transportation.
- Ability to work flexible hours including nights, weekends, and holidays.
- Ability to access e-mail and enter availability from a smart phone or computer for Red Sox games and concerts.
- Excellent communication skills and ability to work in a fast-paced environment.
- Prior customer service experience is preferred, but not essential.
- Must be able to report to the park two hours prior to game time (i.e. 7:10p game, staff expected to be here for 5:10p and 1:05p game, staff expected to be here for 11:05a Roll call, etc.) and staff will work until 30 minutes post-game
At the Boston Red Sox and Fenway Sports Management, we go beyond embracing diversity. We’re committed to living by our values, strengthening our community, and creating a workplace where people genuinely feel like they belong.
Too often, job seekers don’t apply to positions because they don’t meet every qualification. If you love this role and are great at what you do, we encourage you to apply. Your unique skills and experiences might just be what we’ve been looking for.
Prospective employees will receive consideration without discrimination based on race, religious creed, color, sex, age, national origin, handicap, disability, military/veteran status, ancestry, sexual orientation, gender identity/expression or protected genetic information.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
