What are the responsibilities and job description for the 2025 Season Ticket Services Representative position at Boston Red Sox?
DEPARTMENT OVERVIEW:
The Boston Red Sox Ticketing team plays an integral role in helping the organization to achieve its financial and customer service goals. Typically the first point of contact a fan has with the Red Sox, the Ticket Office sets the tone for their experience at Fenway Park. From selling tickets for games and events to trouble shooting any issues fans may have, the focus is always on providing top-tier customer service for everyone from long-time season ticket holders to patrons visiting the park for the first time.
POSITION OVERVIEW:
Red Sox Season Ticket Services Representative will work seasonally during the Red Sox season with the Club’s Season Ticket Services team with a specific focus on Red Sox Rewards, our loyalty program for Season Ticket Holders. The ideal Season Ticket Services rep has strong customer service experience and can represent Season Ticket Holder rewards and benefits well to patrons. Representatives will be expected to educate patrons about the Rewards program and other Season Ticket benefits, troubleshoot problems, and foster relationships with members.
RESPONSIBILITIES:
- Staff the Season Ticket services table in the main concourse during games – primary duties will include educating members about the program and their benefits, answering questions, and troubleshooting problems.
- Assist the Ticketing department with program implementation, including administrative efforts, Rewards item fulfillment, and program development and improvement.
- Assist the Ticketing department with the planning and execution of Season Ticket Holder events and the fulfillment of Season Ticket Holder benefits.
CHARACTERISTICS / QUALIFICATIONS:
- Must be 18 years of age or older.
- Ability to work on game days which will include nights, weekends, and holidays.
- Prior customer service experience.
- Commitment to providing a high level of customer service.
- Excellent communication and interpersonal skills, particularly in a fast-paced, game-day environment.
- Strong organizational and time management skills required. High level of attention to detail with the ability to multi-task effectively.
- Resourceful with sound judgment and problem-solving abilities.
- Knowledge of all Microsoft Office programs is required.
At the Boston Red Sox and Fenway Sports Management, we go beyond embracing diversity. We’re committed to living by our values, strengthening our community, and creating a workplace where people genuinely feel like they belong.
Too often, job seekers don’t apply to positions because they don’t meet every qualification. If you love this role and are great at what you do, we encourage you to apply. Your unique skills and experiences might just be what we’ve been looking for.
Prospective employees will receive consideration without discrimination based on race, religious creed, color, sex, age, national origin, handicap, disability, military/veteran status, ancestry, sexual orientation, gender identity/expression or protected genetic information.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
